[cisco-voip] IPCC Express

[Zevier Thoran]

Hi,
For any unanswered calls, they go into the queue and the agents' state changes to unavailable. If the agent attempts to return to the available state, there is a delay in changing states. While the delay lasts-  the caller receives a message that there are system problems & to call later.
Any tips???
Thanks
-Zevier.


		
---------------------------------
New Yahoo! Messenger with Voice. Call regular phones from your PC and save big.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20060526/41d466d4/attachment.html