[cisco-voip] IPCC Express

[Voll, Scott]

Check in the control services and make sure all services are up.

 

Scott

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Zevier Thoran
Sent: Friday, May 26, 2006 8:49 AM
To: Cisco Voip
Subject: [cisco-voip] IPCC Express

 

Hi,
For any unanswered calls, they go into the queue and the agents' state
changes to unavailable. If the agent attempts to return to the available
state, there is a delay in changing states. While the delay lasts-  the
caller receives a message that there are system problems & to call
later.
Any tips???
Thanks
-Zevier.

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