[cisco-voip] No dial tone issue

[Curt Shaffer]

Yes it is. The problem is the company that came in and set this up is no
where to be found. They don't return calls or anything so this company is
left to fend for themselves. I am trying to hunt down the password for the
CME box to go further. Thus far I have only been working in the Cisco Call
Manager Express GUI.

There is no speed dial set up that I can tell for this phone and only 1 line
is configured. They cannot initiate a dial from the new call soft button or
by pressing the line button either. 

Waiting for password before I can go further..... Any other ideas welcome
otherwise thanks for all of your suggestions!

Curt

-----Original Message-----
From: Kevin Thorngren [mailto:kthorngr at cisco.com] 
Sent: Wednesday, November 08, 2006 12:50 PM
To: Curt Shaffer
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] No dial tone issue

Is this CME?

If so then you may be hitting this:
CSCsc06635 - CME No dialtone when two buttons and a speed dial in 
configure in a 7940

<B>Symptom:</B>

When configure two buttons, and one speed-dial on a 7940 phone 
connected to a CME router, the 7940 doesn't provide dial tone when the 
hand set is pick up or the speaker button is press.

<B>Conditions:</B>

No dial-tone is heard when the speader phone or the hand set is pick up 
on a 7940.

<B>Workaround:</B>

Remove the speed-dial from the ephone configuration in CME.

Kevin
On Nov 8, 2006, at 1:38 PM, Curt Shaffer wrote:

> Thanks for the link that will come in handy. There is not dial tone 
> from the
> speaker either. I'm having them clean it up a bit at this point per 
> that
> document. Any other ideas while I wait though?
>
> Thanks
>
> Curt
>
> -----Original Message-----
> From: Kevin Thorngren [mailto:kthorngr at cisco.com]
> Sent: Wednesday, November 08, 2006 12:31 PM
> To: Curt Shaffer
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] No dial tone issue
>
> Can you get dialtone if you hit the speaker button instead of lifting
> the handset?
>
> Checkout this document to see if it helps:
> Best Practices for Cleaning and Troubleshooting Cisco IP Phone
> Hookswitch
> http://www.cisco.com/en/US/products/hw/phones/ps379/
> products_tech_note09186a00801c0810.shtml
>
> Kevin
> On Nov 8, 2006, at 1:04 PM, Curt Shaffer wrote:
>
>> I have a client who is running Cisco Unity Express version 2.1. A user
>> on
>> this system had a 7940 phone that just died. So while waiting for
>> troubleshooting on that we put another 7940 in its place. I added the
>> new
>> phone, associated the user with the phone etc. When the phone boots it
>> has
>> all of the users information (like missed calls, name etc) as if it is
>> registering fine. The problem is they have no dial tone. Calls can
>> come into
>> it from other extensions and the DID that is mapped to it is working
>> fine
>> from the outside. Sound is fine when we call in. The only issue is
>> when they
>> pick up the phone there is no tone what so ever.
>>
>> Any ideas?
>>
>> Thanks
>>
>> Curt
>>
>> _______________________________________________
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>>
>