[cisco-voip] No dial tone issue

[Kevin Thorngren]

Interesting.  I would start by recovering the password.  Go to CCO and 
search for password recovery and the model of the router.  You should 
find a link that will walk you through the steps so you can get into 
the router.

Kevin
On Nov 9, 2006, at 9:12 AM, Curt Shaffer wrote:

> And too add to the oddity we pointed the 7940 at another user and dial 
> tone
> is present. So it is obviously not the phone.
>
> Curt
>
> -----Original Message-----
> From: Kevin Thorngren [mailto:kthorngr at cisco.com]
> Sent: Wednesday, November 08, 2006 12:50 PM
> To: Curt Shaffer
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] No dial tone issue
>
> Is this CME?
>
> If so then you may be hitting this:
> CSCsc06635 - CME No dialtone when two buttons and a speed dial in
> configure in a 7940
>
> <B>Symptom:</B>
>
> When configure two buttons, and one speed-dial on a 7940 phone
> connected to a CME router, the 7940 doesn't provide dial tone when the
> hand set is pick up or the speaker button is press.
>
> <B>Conditions:</B>
>
> No dial-tone is heard when the speader phone or the hand set is pick up
> on a 7940.
>
> <B>Workaround:</B>
>
> Remove the speed-dial from the ephone configuration in CME.
>
> Kevin
> On Nov 8, 2006, at 1:38 PM, Curt Shaffer wrote:
>
>> Thanks for the link that will come in handy. There is not dial tone
>> from the
>> speaker either. I'm having them clean it up a bit at this point per
>> that
>> document. Any other ideas while I wait though?
>>
>> Thanks
>>
>> Curt
>>
>> -----Original Message-----
>> From: Kevin Thorngren [mailto:kthorngr at cisco.com]
>> Sent: Wednesday, November 08, 2006 12:31 PM
>> To: Curt Shaffer
>> Cc: cisco-voip at puck.nether.net
>> Subject: Re: [cisco-voip] No dial tone issue
>>
>> Can you get dialtone if you hit the speaker button instead of lifting
>> the handset?
>>
>> Checkout this document to see if it helps:
>> Best Practices for Cleaning and Troubleshooting Cisco IP Phone
>> Hookswitch
>> http://www.cisco.com/en/US/products/hw/phones/ps379/
>> products_tech_note09186a00801c0810.shtml
>>
>> Kevin
>> On Nov 8, 2006, at 1:04 PM, Curt Shaffer wrote:
>>
>>> I have a client who is running Cisco Unity Express version 2.1. A 
>>> user
>>> on
>>> this system had a 7940 phone that just died. So while waiting for
>>> troubleshooting on that we put another 7940 in its place. I added the
>>> new
>>> phone, associated the user with the phone etc. When the phone boots 
>>> it
>>> has
>>> all of the users information (like missed calls, name etc) as if it 
>>> is
>>> registering fine. The problem is they have no dial tone. Calls can
>>> come into
>>> it from other extensions and the DID that is mapped to it is working
>>> fine
>>> from the outside. Sound is fine when we call in. The only issue is
>>> when they
>>> pick up the phone there is no tone what so ever.
>>>
>>> Any ideas?
>>>
>>> Thanks
>>>
>>> Curt
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>
>