[cisco-voip] No dial tone issue

[Curt Shaffer]

And too add to the oddity we pointed the 7940 at another user and dial tone
is present. So it is obviously not the phone.

Curt

-----Original Message-----
From: Kevin Thorngren [mailto:kthorngr at cisco.com] 
Sent: Wednesday, November 08, 2006 12:50 PM
To: Curt Shaffer
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] No dial tone issue

Is this CME?

If so then you may be hitting this:
CSCsc06635 - CME No dialtone when two buttons and a speed dial in 
configure in a 7940

<B>Symptom:</B>

When configure two buttons, and one speed-dial on a 7940 phone 
connected to a CME router, the 7940 doesn't provide dial tone when the 
hand set is pick up or the speaker button is press.

<B>Conditions:</B>

No dial-tone is heard when the speader phone or the hand set is pick up 
on a 7940.

<B>Workaround:</B>

Remove the speed-dial from the ephone configuration in CME.

Kevin
On Nov 8, 2006, at 1:38 PM, Curt Shaffer wrote:

> Thanks for the link that will come in handy. There is not dial tone 
> from the
> speaker either. I'm having them clean it up a bit at this point per 
> that
> document. Any other ideas while I wait though?
>
> Thanks
>
> Curt
>
> -----Original Message-----
> From: Kevin Thorngren [mailto:kthorngr at cisco.com]
> Sent: Wednesday, November 08, 2006 12:31 PM
> To: Curt Shaffer
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] No dial tone issue
>
> Can you get dialtone if you hit the speaker button instead of lifting
> the handset?
>
> Checkout this document to see if it helps:
> Best Practices for Cleaning and Troubleshooting Cisco IP Phone
> Hookswitch
> http://www.cisco.com/en/US/products/hw/phones/ps379/
> products_tech_note09186a00801c0810.shtml
>
> Kevin
> On Nov 8, 2006, at 1:04 PM, Curt Shaffer wrote:
>
>> I have a client who is running Cisco Unity Express version 2.1. A user
>> on
>> this system had a 7940 phone that just died. So while waiting for
>> troubleshooting on that we put another 7940 in its place. I added the
>> new
>> phone, associated the user with the phone etc. When the phone boots it
>> has
>> all of the users information (like missed calls, name etc) as if it is
>> registering fine. The problem is they have no dial tone. Calls can
>> come into
>> it from other extensions and the DID that is mapped to it is working
>> fine
>> from the outside. Sound is fine when we call in. The only issue is
>> when they
>> pick up the phone there is no tone what so ever.
>>
>> Any ideas?
>>
>> Thanks
>>
>> Curt
>>
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>>
>