[cisco-voip] playing bussiness hrs messages etc in Call manager environment

[Fred Nielsen]

Your best bet is to have your attendant hunt group go to the Unity
Connection pilot point number as it's last choice (when no one answers or no
one is logged in), and then build a call handler in Unity Connection.  I
would venture that this is the most typical way to achieve your
requirement.  Unity and Unity Connection both have fairly robust support for
schedules and have the ability to play different greetings at different
times within a call handler.

-- Fred Nielsen



On 11/14/06, Erik Erasmus (E) <ErasmuE4 at telkom.co.za> wrote:
>
>  Hi
>
> Need some advice from the group if possible.
>
>
>
> In a Call manager 4.1.3 environment what would be the easiest way to play
> OUT of HOURS messages and maybe a message when it is a HOLIDAY – to callers
> coming in to the site from the PSTN – That is when the attendants are not
> logged in or point their phones to a route-point etc.
>
>
>
> * Assume the site also have the IPCC Express software that comes free with
> Call manager – however this is not used (not installed) at the moment and
> calls come directly to the AC users of attendant console when they are
> logged in. Currently the incoming calls queue when no attendants are logged
> in with the standard attendant Q enabled via Call manager.
>
>
>
> * Also Assume the site have Unity connection.
>
>
>
>
>
> A - In my opinion one can achieve something very simple using the MOH on
> the attendant Q (by placing it in a separate devicepool) etc. Don't like
> this idea, very basic and also manual etc.
>
>
>
> B - Can use IPCC Express – My question here is will we have to force all
> calls through an auto attendant or is it possible to still have the main
> numbers reach the attendant users directly but break out on the side without
> forcing all incoming calls via auto attendant, for example have a DN that
> the attendants can forward their phones to when its is after-hours or a DN
> that is the member picked when no AC users are logged in etc. And maybe
> another DN to forward to when the company closes for holiday. Forcing things
> through an auto attendant is probably more professional and automated and
> can select holidays of a calendar etc. but some customers don't want
> incoming calls via the auto attendant.
>
>
>
> C - Can something like this be done using Unity Connection.
>
>
>
> I guess I am asking some very basic questions. I have relatively good call
> manager experience but limited IPCC and Unity call handling experience.
>
>
>
>
>
>
>
>
>
> *Erik Erasmus *
>
>
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