[cisco-voip] playing bussiness hrs messages etc in Call manager environment

[Erik Erasmus (E)]

Thanks Fred
 
I will play with it after reading up a bit on the unity side
 
 
erik

________________________________

From: Fred [mailto:fredless at gmail.com]
Sent: Tue 2006-11-14 17:46
To: Erik Erasmus (E)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] playing bussiness hrs messages etc in Call
manager environment


Your best bet is to have your attendant hunt group go to the Unity
Connection pilot point number as it's last choice, and then build a
call handler in Unity Connection.  I would venture that this is the
most typical way to achieve your requirement.  Unity and Unity
Connection both have fairly robust support for schedules and have the
ability to play different greetings at different times within a call
handler. 
 
-- Fred Nielsen

 
On 11/14/06, Erik Erasmus (E) <ErasmuE4 at telkom.co.za> wrote: 

	Hi 

	Need some advice from the group if possible.

	 

	In a Call manager 4.1.3 environment what would be the easiest
way to play OUT of HOURS messages and maybe a message when it is a
HOLIDAY - to callers coming in to the site from the PSTN - That is
when the attendants are not logged in or point their phones to a
route-point etc. 

	 

	* Assume the site also have the IPCC Express software that
comes free with Call manager - however this is not used (not
installed) at the moment and calls come directly to the AC users of
attendant console when they are logged in. Currently the incoming
calls queue when no attendants are logged in with the standard
attendant Q enabled via Call manager. 

	 

	* Also Assume the site have Unity connection.

	 

	 

	A - In my opinion one can achieve something very simple using
the MOH on the attendant Q (by placing it in a separate devicepool)
etc. Don't like this idea, very basic and also manual etc. 

	 

	B - Can use IPCC Express - My question here is will we have to
force all calls through an auto attendant or is it possible to still
have the main numbers reach the attendant users directly but break out
on the side without forcing all incoming calls via auto attendant, for
example have a DN that the attendants can forward their phones to when
its is after-hours or a DN that is the member picked when no AC users
are logged in etc. And maybe another DN to forward to when the company
closes for holiday. Forcing things through an auto attendant is
probably more professional and automated and can select holidays of a
calendar etc. but some customers don't want incoming calls via the
auto attendant. 

	 

	C - Can something like this be done using Unity Connection.

	 

	I guess I am asking some very basic questions. I have
relatively good call manager experience but limited IPCC and Unity
call handling experience.   

	 

	 

	 

	 

	Erik Erasmus 

	 

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