[cisco-voip] Group Voice Mail Box ?

[Tech Guy]

We are using UM.  So here is what I have done, setup an AD and Exchange
account for the voicemail box.  Say "NetSupport" for example.  The idea
being I can give people for that group access to it, that way we don't have
the voicemail going out to a bunch of people and then have multiple people
working an issue at the same time.

Now, what I have never used is alternate extensions.  It would be great to
have these individuals be able to have messages in this box appear via the
MWI on their phone.  I admit though I am not sure how to do this.

I went to my unity subscriber info, selected alternate extensions and tried
adding the extension I setup for the "NetSupport" subscriber but it says it
is already in use.  I must not fully understand something or how you did
this.

Care to elaborate or point me in the right direction?

On 11/9/06, Voll, Scott <Scott.Voll at wesd.org> wrote:
>
>  You didn't say if you where UM or VM but we are UM and we have a separate
> UM box that we have given everyone access to.  As they reply to the VM they
> can delete them.  That way we don't have multiple people calling the same VM
> user back.
>
>
>
> Alternate Extensions WMI would also be a good idea.
>
>
>
> Another option would be a distribution list on the VM but then again you
> might get suck with multiple people calling the VM user back.
>
>
>
> Scott
>
>
>  ------------------------------
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Jim Koniecki (US)
> *Sent:* Thursday, November 09, 2006 12:11 PM
> *To:* Tech Guy; cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Group Voice Mail Box ?
>
>
>
> I am not sure how many users are members of each CSQ but you could try
> Alternate Extensions in Unity.
>
>
>  ------------------------------
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Tech Guy
> *Sent:* Thursday, November 09, 2006 2:50 PM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] Group Voice Mail Box ?
>
>
>
> Looking to hear from others on ideas as to how best to achieve a group
> voice mail box.
>
> We use callmanager, unity and IPCC.  I basically need to have voice mail
> boxes for different IPCC CSQ's.  Hence why I call it a group voice mail box.
>
>
> The problem is the extension for these group voice mail boxes will not
> actually belong to any one person so there is no phone light indicator.
> Kind of a bummer but no big deal.
>
> Ideally I guess I would like to have the voice mails forward to email for
> each of the users.
>
> Just don't know the best way to accomplish it.  I know there will be many
> different ways, so maybe if I hear from others how they do it then I can
> compare and apply the option I think fits our needs best.
>
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