[cisco-voip] IPCCx silent monitoring

[Voll, Scott]

I'm using IPCCx 4.0.1sr1 and I'm currently using RSPAN to monitor my
agents.

 

How do I monitor agents without the RSPAN?  I'm not finding the right
docs.  Is anyone doing this in production?  Pro's / Con's?

 

Thanks

 

Scott

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