[cisco-voip] IPCCx silent monitoring

[Brain Whistler]

My carrier accepts voip calls, i.e. i sent calls to my
carrier's GW/GKs and it handles all the calls. So, can
I have both the call monitoring and recording using
RSPAN.

Once I tried but only gets the Agents' Voice not the
person from Carrier's end.

Any suggestion ???

thanks
Brain
 

--- Ed Leatherman <ealeatherman at gmail.com> wrote:

> We're using it at 1 call center. Havent had any
> problems once I figured out
> how the audio got shipped around and that I needed
> to permit the voice vlan
> traffic through to the PC VLAN in callmanager. We
> are running 4.0.4, i'm
> assuming the feature is there in 4.0.1
> 
> check out the CAD installation guide for some
> instructions on setting it up
> (not the first place I looked for it)
> 
> pros
> -dont need to set up RSPAN, the audio is collected
> from CAD and sent to the
> supervisor desktop app that is monitoring
> -no additional equipment to install
> 
> cons/requirements
> -have to permit voice vlan traffic to the PC port on
> phones that need to be
> monitored.
> -PC must be connected to the IP Phone PC port
> -desktop NIC must support 802.1Q
> -you have an additional RTP stream for the monitored
> audio coming from CAD
> (in addition to any RTP streams for recording)
> -doesnt work with IP Phone Agent or Citrix
> -you need IPCC xpess enhanced or premium
> 
> On 11/20/06, Voll, Scott <Scott.Voll at wesd.org>
> wrote:
> >
> >  I'm using IPCCx 4.0.1sr1 and I'm currently using
> RSPAN to monitor my
> > agents.
> >
> >
> >
> > How do I monitor agents without the RSPAN?  I'm
> not finding the right
> > docs.  Is anyone doing this in production?  Pro's
> / Con's?
> >
> >
> >
> > Thanks
> >
> >
> >
> > Scott
> >
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> >
> https://puck.nether.net/mailman/listinfo/cisco-voip
> >
> >
> >
> 
> 
> -- 
> Ed Leatherman
> Senior Voice Engineer
> West Virginia University
> Telecommunications and Network Operations
> > _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> 



 
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