[cisco-voip] IPCCx silent monitoring

[Ed Leatherman]

We're using it at 1 call center. Havent had any problems once I figured out
how the audio got shipped around and that I needed to permit the voice vlan
traffic through to the PC VLAN in callmanager. We are running 4.0.4, i'm
assuming the feature is there in 4.0.1

check out the CAD installation guide for some instructions on setting it up
(not the first place I looked for it)

pros
-dont need to set up RSPAN, the audio is collected from CAD and sent to the
supervisor desktop app that is monitoring
-no additional equipment to install

cons/requirements
-have to permit voice vlan traffic to the PC port on phones that need to be
monitored.
-PC must be connected to the IP Phone PC port
-desktop NIC must support 802.1Q
-you have an additional RTP stream for the monitored audio coming from CAD
(in addition to any RTP streams for recording)
-doesnt work with IP Phone Agent or Citrix
-you need IPCC xpess enhanced or premium

On 11/20/06, Voll, Scott <Scott.Voll at wesd.org> wrote:
>
>  I'm using IPCCx 4.0.1sr1 and I'm currently using RSPAN to monitor my
> agents.
>
>
>
> How do I monitor agents without the RSPAN?  I'm not finding the right
> docs.  Is anyone doing this in production?  Pro's / Con's?
>
>
>
> Thanks
>
>
>
> Scott
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>


-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20061120/f9e81a68/attachment.html