[cisco-voip] IPCCx silent monitoring

[Voll, Scott]

I'm lost with the new website (CCO) and where to find the actual setup
instructions.  Can someone send me the direct link?

 

Is anyone using Dell PC's in this configuration? They all use the
Broadcom NICs.

 

Thanks

 

Scott

 

________________________________

From: Ed Leatherman [mailto:ealeatherman at gmail.com] 
Sent: Monday, November 20, 2006 4:31 PM
To: Voll, Scott
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCCx silent monitoring

 

We're using it at 1 call center. Havent had any problems once I figured
out how the audio got shipped around and that I needed to permit the
voice vlan traffic through to the PC VLAN in callmanager. We are running
4.0.4, i'm assuming the feature is there in 4.0.1

check out the CAD installation guide for some instructions on setting it
up (not the first place I looked for it)

pros
-dont need to set up RSPAN, the audio is collected from CAD and sent to
the supervisor desktop app that is monitoring
-no additional equipment to install

cons/requirements
-have to permit voice vlan traffic to the PC port on phones that need to
be monitored.
-PC must be connected to the IP Phone PC port
-desktop NIC must support 802.1Q
-you have an additional RTP stream for the monitored audio coming from
CAD (in addition to any RTP streams for recording)
-doesnt work with IP Phone Agent or Citrix
-you need IPCC xpess enhanced or premium

On 11/20/06, Voll, Scott <Scott.Voll at wesd.org> wrote:

I'm using IPCCx 4.0.1sr1 and I'm currently using RSPAN to monitor my
agents.

 

How do I monitor agents without the RSPAN?  I'm not finding the right
docs.  Is anyone doing this in production?  Pro's / Con's?

 

Thanks

 

Scott


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-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations 

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