[cisco-voip] IPCCx silent monitoring

[Ed Leatherman]

We use Dell PC's and havent had any trouble yet. Jinx :)

CAD installation guide is:
http://www.cisco.com/application/pdf/en/us/guest/products/ps6488/c1097/ccmigration_09186a00804a2431.pdf
The portion discussing requirements for the built-in silent monitoring is in
the "Before you Install CAD" section strangely enough, rather than in the
VOIP Monitoring Service in the Appendix.. kinda confusing I almost didnt
find it again.

On 11/21/06, Voll, Scott <Scott.Voll at wesd.org> wrote:
>
>  I'm lost with the new website (CCO) and where to find the actual setup
> instructions.  Can someone send me the direct link?
>
>
>
> Is anyone using Dell PC's in this configuration? They all use the Broadcom
> NICs.
>
>
>
> Thanks
>
>
>
> Scott
>
>
>  ------------------------------
>
> *From:* Ed Leatherman [mailto:ealeatherman at gmail.com]
> *Sent:* Monday, November 20, 2006 4:31 PM
> *To:* Voll, Scott
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] IPCCx silent monitoring
>
>
>
> We're using it at 1 call center. Havent had any problems once I figured
> out how the audio got shipped around and that I needed to permit the voice
> vlan traffic through to the PC VLAN in callmanager. We are running 4.0.4,
> i'm assuming the feature is there in 4.0.1
>
> check out the CAD installation guide for some instructions on setting it
> up (not the first place I looked for it)
>
> pros
> -dont need to set up RSPAN, the audio is collected from CAD and sent to
> the supervisor desktop app that is monitoring
> -no additional equipment to install
>
> cons/requirements
> -have to permit voice vlan traffic to the PC port on phones that need to
> be monitored.
> -PC must be connected to the IP Phone PC port
> -desktop NIC must support 802.1Q
> -you have an additional RTP stream for the monitored audio coming from CAD
> (in addition to any RTP streams for recording)
> -doesnt work with IP Phone Agent or Citrix
> -you need IPCC xpess enhanced or premium
>
> On 11/20/06, *Voll, Scott* <Scott.Voll at wesd.org> wrote:
>
> I'm using IPCCx 4.0.1sr1 and I'm currently using RSPAN to monitor my
> agents.
>
>
>
> How do I monitor agents without the RSPAN?  I'm not finding the right
> docs.  Is anyone doing this in production?  Pro's / Con's?
>
>
>
> Thanks
>
>
>
> Scott
>
>
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>
>
>
>
> --
> Ed Leatherman
> Senior Voice Engineer
> West Virginia University
> Telecommunications and Network Operations
>



-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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