[cisco-voip] IPCC: Best way to present queue stats to everyone?

[Voll, Scott]

One the CAD agent

 

Click on Reports

 

Then on skill statistics reports... this will give you number in queue
and oldest in Queue.

 

Hope that helps

 

Scott

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tech Guy
Sent: Wednesday, November 29, 2006 1:52 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IPCC: Best way to present queue stats to everyone?

 

Running IPCC Express Premium 4.0(3) and wondering if there is a simple
way to show queue information and stats?  Real time info that is.

Currently I don't seem to see a way to present this info to everyone,
not even agents.  I assumed that agents would be able to see queues from
the agent desktop and say calls in queue and so on. 

Since that is not the case I am wondering what others do if anything to
present queue stats to everyone?

Guess maybe there is a way to pull the info out and post to a web page?
Anyone done anything like that?  Have examples or anything?  Any ideas
would be helpful. 



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