[cisco-voip] Call handler

[Voll, Scott]

Cathy--

I don't know if anyone got to you but you can make other call handlers
and make them ring at another extension IE> 997 or 998.  then from the
main CH map the 1 to one of the new CH's and 2 to the other, etc.

Make sense?

Scott

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Cheng, Cathy
(VIC)
Sent: Tuesday, November 28, 2006 7:27 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Call handler


We are running CCM4.2 and Unity 4.0 and wondering if there is a solution
to
this problem.

We would like to all helpdesk incoming calls to a Unity call handler
999,
the call handler play a welcome greeting, "Press 1 for general enquires,
press 2 for fault report, press 3 to talk with the operator", if the
caller
hits 1, the call will be sent back to Callmanager pilot point 998 which
includes 3 hunt members. If the caller hits 2, the call will be
forwarded to
subscribe 997. the extension 997 will ring.

I already set up a CTI route point 999 in the CCM and CFA to VM
subscribe
999, How do I set up the Unity to achieve the feature that I want?

Thanks for any input. I am a newbiee for Unity.

Regards

Cathy



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