[cisco-voip] Attendant console queue MOH resource

[Voll, Scott]

Is it an IOS bug?

 

I have a CMM blade and some 12.4 code had a Multicast MOH bug that the
PSTN did not get the audio stream.

 

Scott

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Erik Erasmus
(E)
Sent: Thursday, November 30, 2006 5:13 AM
To: Fred Nielsen; Cheng, Cathy (VIC)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Attendant console queue MOH resource

 

Hi

 

I am using an H323 gateway at HQ - and not talking about the MOH under
SRST using branch flash and fooling the phones with the signalling to
think they are listening to multicast MOH from the HQ site. Simply - a
case of because we are going that route for branches we enabled
multicast MOH at HQ and then realised MOH towards PSTN stopped working
on the h323 gateway. That is when I started looking at the perf mon
counters for cisco MOH device and plying with the the require MTP tick
on the ccm gateway.

 

 

 

Did not have time to play on this again - was pulled off to other work. 

 

 

 

Erik Erasmus (B Eng)

CCIE # 4408

LAN/WAN Design & System Integration

Telkom SA

': +27 12 680 8320

*: +27 12 680 7388

*: +27 82 4106420 

*:  erasmue4 at telkom.co.za

 

         

 

________________________________

From: Fred Nielsen [mailto:fwn at feasible.net] 
Sent: 29 November 2006 08:35 PM
To: Erik Erasmus (E); 'Cheng, Cathy (VIC)'
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Attendant console queue MOH resource

 

Is your gateway MGCP?  If so, are you using the ccm-manager
music-on-hold command on the router?

 

Also, curious about this, wondering if you are getting unicast because
you have opted to insert an MTP into the audio flow.  If you uncheck,
does it attempt to use a multicast port?

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Erik Erasmus
(E)
Sent: Wednesday, November 29, 2006 2:11 AM
To: Cheng, Cathy (VIC)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Attendant console queue MOH resource

Should be able to

 

You can create a dedicated devpool for attendant MOH so that attendant
can use a different MOH source than normal users. I have done that
before. The problem I had was that even when I select multicast for the
source I noticed that 9by looking at the cisco MOH device in perf mon)
that callers from the PSTN to the attendant Q or when placed on hold get
unicast MOh. I also had to tick the "require media termination" on my
gateway config in CCM otherwise I could not get any MOH out to pstn
callers as soon as I enabled multicast MOh

 

 

 

 

Erik Erasmus

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Cheng, Cathy
(VIC)
Sent: 28 November 2006 11:56 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Attendant console queue MOH resource

 

Hi Guys, 

On the AC pilot point configuration page, Common Profile & Device Pool
are both related to MOH resource, Which one is AC queue will use?

Does AC queue can work with multicast MOH resource? 

Thanks 

Cathy 

 

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