[cisco-voip] IPCC: Any ideas what the following means?

[Tech Guy]

OK, So I am trying to get Caller Name to show up in the Cisco Agent Desktop
for the agents since all calls come from internal sources using IP phones
and call manager.

Anyway someone said I needed to do the following:

"First, you need to grab this info into a variable, this depends
substantially on the version of IPCC being run (you need to grab this from
the Triggering Contact, and place it into a variable...)"


I am running IPCC express premium 4.0(3), script is up and working fine,
agents are working and so on.

But I don't understand what the person meant by that statement above.  Can
anyone offer guidance on this?
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