[cisco-voip] Legacy systems with Call Manager

[Karl Whitson]

Jason,

 

We are in the process of deploying IPCC Express in conjunction with
Edify IVRs.  We have not implemented yet, but I did do a proof of
concept with the customer before they would purchase the solution.
Their issue was that the IP system had to release the T1 port once the
IVR transferred out of Edify to an agent.  This was accomplished using
Call Manager version 4.2.3 and doing a hookflash transfer.  The routers
we are using are 2811s with MFTs.  Three Edify IVRs with 2 T1s each.  If
you do not have a need to transfer out of the Edify to an agent then it
should be no problem to configure CM to send calls to Edify via T1 or
FXS.  Our T1 configuration was E&M wink start.  Had to play with timing
for the hookflash (I think it was 500 ms) but finally got it to work.

 

Karl Whitson

CMB Technologies

40 Cape Rd.

Milford, MA  01757

DID:  (508) 422-8413

Cell:  (603) 930-4189

Fax:  (508) 634-8678

Karl.Whitson at cmbtec.com

www.cmbtec.com

TO OPEN A SUPPORT CASE EMAIL SUPPORT at CMBTEC.COM
<mailto:SUPPORT at CMBTEC.COM>  OR CALL (508) 422-8429

  

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Wydra, Jason
Sent: Thursday, November 30, 2006 4:29 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Legacy systems with Call Manager

 

Has anyone ever integrated an AVT, Edify or I3 IVR with CallManager? I'm
going to try staging it tonight with CCM 4.1.3 and a 3845 with MFT
modules. The AVT is analog so I will be using FXS. Anyone know of any
gotchas or have advice?

 

Jason Wydra

Berbee

Cisco Voice Engineer

8725 West Higgins Road, Suite 700

Chicago, Il. 60631

IP phone 773.867.6084

Cell 630-209-9792

Jason.Wydra at berbee.com

www.berbee.com

 

 

 

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