[cisco-voip] IPCC - Unable to Route Call to Agent

[Ryan Ratliff]

Turn up debugs in IPCC and look at the MIVR logs.  It sounds like  
it's failing to redirect the call to the agent for some reason.

-Ryan

On Sep 30, 2006, at 2:46 PM, Ivan Zhitianov wrote:

Hi all,
I'm trying to get ICD working on IPCC Express 4.5.

Everything seems fine but when I dial defined for the ICD Route Point  
I get MOH followed by an error message that service is not running OK  
or just that there are no free agents at the moment. Route Point and  
CTI Ports are registered to Call Manger. All of the phones and CTI  
ports are in one Calling Searching Space. RM JTAPI User and End-user  
has a control over Phone and CTI Port.

Mean while on the IP Phone agent and/or Desktop Agent I get status  
changing from Ready to Reserved again Ready and Reserved till I here  
the error message.

What I'm missing?!

Thanks in advance!

Best Regards,
Ivan

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