[cisco-voip] ipcc express 4.0.4

[Tim Medley]

I thought Cisco added that to the 4.0 product.

Oh well, skills it is theb.

Tm

-----Original Message-----
From: "Matt Slaga (US)" <Matt.Slaga at us.didata.com>
Date: Tuesday, Oct 3, 2006 12:11 pm
Subject: RE: [cisco-voip] ipcc express 4.0.4

You cannot assign a single resource with multiple resource groups, that
is one of the benefits of skills based routing.





-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tim Medley
Sent: Tuesday, October 03, 2006 3:00 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] ipcc express 4.0.4

Been awhile since I have configured IPCC	Express with resourse
groups. How can I configure an agent (resource) to belong to multiple
CSQ's?

Tm

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