[cisco-voip] Phone Registration Rejected

[Ryan Ratliff]

Is the phone in the database?  If not and autoregistration is  
disabled then the config file won't exist and it won't register.

If the phone is in the database try bouncing TFTP and then doing a  
TFTP GET on the macaddr.cnf.xml from a windows cmd prompt to see if  
you can get the file.

-Ryan

On Oct 6, 2006, at 12:26 PM, Candese Perez wrote:

When I do a factory reset it looks for a file SEP+MAC address and  
then says file not found and returns to registration rejected.  In my  
trace file I can see  several TFTP error codes referencing the same  
message that the tftp server doesn't have the SEP+MAC.cnf.xml file  
nor does it have XMLDefault.cnf.xml.

On 10/6/06, Brian Henry <Brian.Henry at apptis.com> wrote:
I assume that you are not running in secure mode.

1.  Did you do a factory reset of the phone?

Have you looked at the debugs on the phone web page to see what error  
code it is giving you? or you can attach the cable in the docs to the  
aux port to look at the phones boot up process and a more detailed view.

Brian

From: cisco-voip-bounces at puck.nether.net on behalf of Candese Perez
Sent: Fri 10/6/2006 11:58 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Phone Registration Rejected

I have a 7960 that will nto register with my CM 4.0 server, and I  
believe it is because the .cnf file is out of date or has changed as  
this phone has been in storage for several months.

How can i get the phone to use the new file on CM if it won't  
register in CM.  Is there a way to push the new file to the phone?

Candese

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