[cisco-voip] Phone Registration Rejected

[Candese Perez]

When I do a factory reset it looks for a file SEP+MAC address and then says
file not found and returns to registration rejected.  In my trace file I can
see  several TFTP error codes referencing the same message that the tftp
server doesn't have the SEP+MAC.cnf.xml file nor does it have
XMLDefault.cnf.xml.

On 10/6/06, Brian Henry <Brian.Henry at apptis.com> wrote:
>
>  I assume that you are not running in secure mode.
>
> 1.  Did you do a factory reset of the phone?
>
> Have you looked at the debugs on the phone web page to see what error code
> it is giving you? or you can attach the cable in the docs to the aux port to
> look at the phones boot up process and a more detailed view.
>
> Brian
>
> ------------------------------
> *From:* cisco-voip-bounces at puck.nether.net on behalf of Candese Perez
> *Sent:* Fri 10/6/2006 11:58 AM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] Phone Registration Rejected
>
> I have a 7960 that will nto register with my CM 4.0 server, and I believe
> it is because the .cnf file is out of date or has changed as this phone has
> been in storage for several months.
>
> How can i get the phone to use the new file on CM if it won't register in
> CM.  Is there a way to push the new file to the phone?
>
> Candese
>
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