[cisco-voip] Phone Registration Rejected

[Ryan Ratliff]

Under System->CallManager there is a check box to disable auto- 
registration on a server.

There will not be a config file on the TFTP server unless the phone  
is in the database.   I'd recommend you add the phone manually and it  
will then register.

-Ryan

On Oct 6, 2006, at 12:48 PM, Candese Perez wrote:

I don't believe the phone is in the database because i can't find it  
when searching by it's MAC address.  When I look at my CM server  
configuration I don't see that auto-registration is disabled.  Is  
there some place else I should be looking to check for auto- 
registration?



On 10/6/06, Ryan Ratliff <rratliff at cisco.com> wrote: Is the phone in  
the database?  If not and autoregistration is
disabled then the config file won't exist and it won't register.

If the phone is in the database try bouncing TFTP and then doing a
TFTP GET on the macaddr.cnf.xml from a windows cmd prompt to see if
you can get the file.

-Ryan

On Oct 6, 2006, at 12:26 PM, Candese Perez wrote:

When I do a factory reset it looks for a file SEP+MAC address and
then says file not found and returns to registration rejected.  In my
trace file I can see  several TFTP error codes referencing the same
message that the tftp server doesn't have the SEP+MAC.cnf.xml file
nor does it have XMLDefault.cnf.xml.

On 10/6/06, Brian Henry <Brian.Henry at apptis.com> wrote:
I assume that you are not running in secure mode.

1.  Did you do a factory reset of the phone?

Have you looked at the debugs on the phone web page to see what error
code it is giving you? or you can attach the cable in the docs to the
aux port to look at the phones boot up process and a more detailed view.

Brian

From: cisco-voip-bounces at puck.nether.net on behalf of Candese Perez
Sent: Fri 10/6/2006 11:58 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Phone Registration Rejected

I have a 7960 that will nto register with my CM 4.0 server, and I
believe it is because the .cnf file is out of date or has changed as
this phone has been in storage for several months.

How can i get the phone to use the new file on CM if it won't
register in CM.  Is there a way to push the new file to the phone?

Candese

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