[cisco-voip] Cisco Desktop Agent Issue

[Mohan Pokkali]

Hi

We have a helpdesk application running under IPCC Express. 

When the Trigger Number is dialled, the script gets activated and search for
one of the agents defined. A Cisco Desktop Agent, who is in a ready state,
briefly goes to reserved state and immediately the state changes to not
ready.  And the script searches for other available agents. Even when I
change the state of the agent to ready, this process continues (briefly goes
to reserved state and immediately the state changes to not ready).

IPCC Express Premium Version 4.0.3
Call Manager Version 4.1(3)

Has anyone seen this kind of behaviour?

Thanks

Mohan