[cisco-voip] Cisco Desktop Agent Issue

[Philip Walenta]

Is the calling search space of your CTI route point/cti ports able to call
the agents numbers? 

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Mohan Pokkali
Sent: Wednesday, October 11, 2006 4:17 AM
To: ask-icd-ivr-support at external.cisco.com; cisco-voip at puck.nether.net
Subject: [cisco-voip] Cisco Desktop Agent Issue

Hi

We have a helpdesk application running under IPCC Express. 

When the Trigger Number is dialled, the script gets activated and search for
one of the agents defined. A Cisco Desktop Agent, who is in a ready state,
briefly goes to reserved state and immediately the state changes to not
ready.  And the script searches for other available agents. Even when I
change the state of the agent to ready, this process continues (briefly goes
to reserved state and immediately the state changes to not ready).

IPCC Express Premium Version 4.0.3
Call Manager Version 4.1(3)

Has anyone seen this kind of behaviour?

Thanks

Mohan

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