[cisco-voip] Using wireless headsets and handset lifters...

[Tim Reimers]

That may be it--
Ours was set to true as well.. despite Cisco's choice of false...
 
so I've moved it back..

________________________________

From: Ed Leatherman [mailto:ealeatherman at gmail.com] 
Sent: Wednesday, October 11, 2006 11:45 AM
To: Tim Reimers
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Using wireless headsets and handset lifters...


Hi Tim,

There is a service parameter that controls this, I believe it is "Always
Use Prime Line". If this is set to true, you will only answer line 1 if
you lift the handset. If you have it set to false (which appears to be
the default), it will answer any line that is ringing on the phone. So
maybe someone changed this parameter on your cluster. We had to set it
to true because it was driving our people crazy, they kept answering the
wrong lines that they were only wanting to monitor. 

This is a clusterwide setting, so its all or nothing. I don't know of
any way to set this on a per-phone basis.. if you happen to find one I
would love to hear it.

Does that help?


On 10/11/06, Tim Reimers <tim.reimers at asheville.k12.nc.us> wrote: 


	Hi everyone-- 

	We're having a problem that I need some guidance on: 

	We use the GN-9120 wireless headset system 
	
http://www.gnnetcom.com/US/EN/MainMenu/Products/Wireless+Solutions/GN+91
20.htm
<http://www.gnnetcom.com/US/EN/MainMenu/Products/Wireless+Solutions/GN+9
120.htm> 
	with the handset lifter 
	
http://www.gnnetcom.com/US/EN/MainMenu/Products/Wireless+Solutions/GN+10
00+RHL.htm
<http://www.gnnetcom.com/US/EN/MainMenu/Products/Wireless+Solutions/GN+1
000+RHL.htm> 

	CCM 4.01 and 7960 phones 

	What's going on is this: 

	It is currently necessary to program all the secretaries phones
such that the main# of the school is on the  the primary line  of the
phone,instead of their personal line.

	This is because when the headset lifter picks up the handset,
the first line is the one that comes off hook-- NOT whatever line
happens to be ringing.

	This means that the Messages button just goes into the Call
Handler for the school, instead of checking that receptionists'
voicemail.


	We'd like to set things up so that the secretaries phones could
all have their personal line on Button 1, so that the messages button
works as it does on all other phones-- goes to the person's own
voicemail. 

	Then, the school main# would be on Button 2 or 3 --- and picking
up the handset (either manually or with the lifter) would 

	answer whatever line is ringing on the phone, instead of what's
happening now: 

	if you have a call arrive on button 3, you CANNOT just pick up
the handset-- you must pick the handsetup/hit speakerbutton/and THEN
select Answer on the function buttons under the LCD display. 

	I was told by one person that the answer was "AutoAnswer" drop
down on each line-- 
	But when I've set the 'AutoAnswer' feature on individual lines,
I can only select 'headset' or 'speakerphone' (not any handset option)
and the call is automatically answered without anyone touching the phone
- that's NOT what I'm after---

	I still want someone to have to intervene to answer a call---
but I want them to be able to just pick up their handset and 'take'
whatever line is ringing.


	Does that make sense, or have I confused people? 

	 
	

Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations 
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