[cisco-voip] IPCC Express Premium 4.0(3) - JTAPI Setup?

[Tech Guy]

More IPCC setup questions.. sorry, but I just find the documentation to be
so vaque.  Trying to setup the JTAPI side of things, reading both the
Getting Started Guide and the Administrator Guide notes on setting up the
JTAPI stuff.

At this point the first step is setting up the JTAPI user it appears?
However it is referring to a prefix, and from my reading it seems that you
don't actually setup a user yourself, but your just giving it some basic
settings which it will use to actually configure a user within CallManager?

Then it goes into the JTAPI call control group setup, which is equally
confusing.  I guess I just don't see anything that guides you on what values
you should set for things.  Like the number of CTI Ports?  Or the directory
number info.  I just don't see real world examples on how or why you would
choose certain values.  At some point it would seem that alot of this would
be configured based on how you plan to use things?

Ughh very frustrating, the documentation I guess is fine if you know
everything and don't have questions, it shows you the steps to do things but
not why you would do this or that.

I don't think TAC will help with stuff like this, its more configuration /
design questions rather then a break/fix situation.

Anyone aware of better documentation out there?  Something that is maybe
based on say a real world example, and then the configuration of IPCC based
on that?

Probably asking too much.  Thanks for the help so far, sorry for the endless
questions.
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