[cisco-voip] IPCC Express Premium 4.0(3) - JTAPI Setup?

[Tech Guy]

Here is the perfect example of why I am confused, this is something so small
and basic and I believe I know the answer but I could be completely wrong,
which if I am means I have missed something some where.

In the IPCC Admin Guide section for "Configuring the JTAPI Provider" there
is the section for "Password".  It then gives you a description of:

"Password you defined for the User ID in CallManager"

The way this is worded reads that you have configured a user ID in
callmanager and a password for that user.  "Defined, meaning you have
already defined a password".

Now, I suspect this is not what is meant, because I do not recall being
instructed to set anything up in CallManager yet during the IPCC
installation.  My guess is they want you to "define" a password for the user
ID's that it will create automatically within CallManager based on the user
prefix you define and the number of nodes in the IPCC cluster as the
previous step illustrates for the "User Prefix" section.

However if I am wrong here then something is missing, and I have no clue.

Thats the problem with documentation, something so minor can mean something
completely different.  And thus cause me to question myself and the document
and waste hours trying to determine what is really meant here.





On 10/17/06, Tech Guy <techguy at gmail.com> wrote:
>
> More IPCC setup questions.. sorry, but I just find the documentation to be
> so vaque.  Trying to setup the JTAPI side of things, reading both the
> Getting Started Guide and the Administrator Guide notes on setting up the
> JTAPI stuff.
>
> At this point the first step is setting up the JTAPI user it appears?
> However it is referring to a prefix, and from my reading it seems that you
> don't actually setup a user yourself, but your just giving it some basic
> settings which it will use to actually configure a user within CallManager?
>
> Then it goes into the JTAPI call control group setup, which is equally
> confusing.  I guess I just don't see anything that guides you on what values
> you should set for things.  Like the number of CTI Ports?  Or the directory
> number info.  I just don't see real world examples on how or why you would
> choose certain values.  At some point it would seem that alot of this would
> be configured based on how you plan to use things?
>
> Ughh very frustrating, the documentation I guess is fine if you know
> everything and don't have questions, it shows you the steps to do things but
> not why you would do this or that.
>
> I don't think TAC will help with stuff like this, its more configuration /
> design questions rather then a break/fix situation.
>
> Anyone aware of better documentation out there?  Something that is maybe
> based on say a real world example, and then the configuration of IPCC based
> on that?
>
> Probably asking too much.  Thanks for the help so far, sorry for the
> endless questions.
>
>
>
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