[cisco-voip] IPCC Express Premium 4.0(3) - JTAPI Setup?

[Chris Soechting]

Today with IPCC 4.x, all IPCC required configuration is done by the IPCC
server.  You just define JTAPI username and password in the IPCC server;
it will configure the user in CCM.  Same goes for the RM user.

 

Chris Soechting, CCIE #15782 (Voice), CCSP

Sr. Consulting Engineer

INX Inc - InterNetwork Experts

7600 N. Capital of TX Highway

Bldg B, Ste 120

Austin, TX 78731

IP Phone: 512.795.7107

Fax: 512.795.8844

Email: chris at inxi.com <mailto:chris at inxi.com> 

Web: www.inxi.com <http://www.inxi.com/> 

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tech Guy
Sent: Tuesday, October 17, 2006 10:18 AM
To: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCC Express Premium 4.0(3) - JTAPI Setup?

 

Here is the perfect example of why I am confused, this is something so
small and basic and I believe I know the answer but I could be
completely wrong, which if I am means I have missed something some
where.

 

In the IPCC Admin Guide section for "Configuring the JTAPI Provider"
there is the section for "Password".  It then gives you a description
of:

 

"Password you defined for the User ID in CallManager"

 

The way this is worded reads that you have configured a user ID in
callmanager and a password for that user.  "Defined, meaning you have
already defined a password".

 

Now, I suspect this is not what is meant, because I do not recall being
instructed to set anything up in CallManager yet during the IPCC
installation.  My guess is they want you to "define" a password for the
user ID's that it will create automatically within CallManager based on
the user prefix you define and the number of nodes in the IPCC cluster
as the previous step illustrates for the "User Prefix" section. 

 

However if I am wrong here then something is missing, and I have no
clue.

 

Thats the problem with documentation, something so minor can mean
something completely different.  And thus cause me to question myself
and the document and waste hours trying to determine what is really
meant here. 

 

 



 

On 10/17/06, Tech Guy <techguy at gmail.com> wrote: 

More IPCC setup questions.. sorry, but I just find the documentation to
be so vaque.  Trying to setup the JTAPI side of things, reading both the
Getting Started Guide and the Administrator Guide notes on setting up
the JTAPI stuff. 

 

At this point the first step is setting up the JTAPI user it appears?
However it is referring to a prefix, and from my reading it seems that
you don't actually setup a user yourself, but your just giving it some
basic settings which it will use to actually configure a user within
CallManager? 

 

Then it goes into the JTAPI call control group setup, which is equally
confusing.  I guess I just don't see anything that guides you on what
values you should set for things.  Like the number of CTI Ports?  Or the
directory number info.  I just don't see real world examples on how or
why you would choose certain values.  At some point it would seem that
alot of this would be configured based on how you plan to use things? 

 

Ughh very frustrating, the documentation I guess is fine if you know
everything and don't have questions, it shows you the steps to do things
but not why you would do this or that.

 

I don't think TAC will help with stuff like this, its more configuration
/ design questions rather then a break/fix situation.

 

Anyone aware of better documentation out there?  Something that is maybe
based on say a real world example, and then the configuration of IPCC
based on that?

 

Probably asking too much.  Thanks for the help so far, sorry for the
endless questions.

 

 

 

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