[cisco-voip] JTAPI Call Control Group Configuration - IPCC Express

[Ryan Ratliff]

Correct.  The CTI ports are used by IPCC to terminate media for  
playing prompts to callers, etc.

-Ryan

On Oct 17, 2006, at 5:47 PM, Tech Guy wrote:

The directory numbers used for the CTI Ports within the JTAPI call  
control group are different and seperate from those of your agents  
right?

These numbers will only be used by CallManager and IPCC for  
communication, no one would actually call these extensions or  
anything right?

For example, I have 20 agents (IT stafff/helpdesk) each of them will  
have an extension setup seperate from their personal DID they already  
have.  This will be the extension utilized for the IPCC side of things.

Ideally I will be setting up a primary ext. that will be the helpdesk  
number.  People will call it and it will prompt them to enter in say  
1 for this, and 2 that.  I will assign agents to resource groups and  
skills, the groups and skills will be in a service queue right.  And  
then the queue will basically be what the "press 1 or 2" thing will  
send them to.  This is very high level I know, but in essence that is  
the idea right?

So, the CTI ports directory numbers are totally seperate from the  
agents numbers and the helpdesk number correct?
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