[cisco-voip] JTAPI Call Control Group Configuration - IPCCExpress

[Carter, Bill]

Do you have High Availability?

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tech Guy
Sent: Wednesday, October 18, 2006 11:23 AM
To: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] JTAPI Call Control Group Configuration -
IPCCExpress


Well I got another one for you all.  So I created my JTAPI call control
group.  For number of CTI ports I used "20",  starting directory number
"2600" and the device name prefix "CTIP".
 
It created the group and then displayed the list of CTI ports created.
The question is why did it create 40 ports when I told it 20?
 
My list of CTI Ports displayed are as follows:
 
CTIP_2600,CTIP_2601,CTIP_2602,CTIP_2603,CTIP_2604,
CTIP_2605,CTIP_2606,CTIP_2607,CTIP_2608,CTIP_2609,
CTIP_2610,CTIP_2611,CTIP_2612,CTIP_2613,CTIP_2614,
CTIP_2615,CTIP_2616,CTIP_2617,CTIP_2618,CTIP_2619,
CTIP_2620,CTIP_2621,CTIP_2622,CTIP_2623,CTIP_2624,
CTIP_2625,CTIP_2626,CTIP_2627,CTIP_2628,CTIP_2629,
CTIP_2630,CTIP_2631,CTIP_2632,CTIP_2633,CTIP_2634,
CTIP_2635,CTIP_2636,CTIP_2637,CTIP_2638,CTIP_2639,
 
 
I just don't get it?  Am I just not understanding something or did it
simply not work correctly?
 
I must admit I also thought this was creating route points in
callmanager, I guess I just thought "cti route ports and cti route
points" were the same for some reason.
 
Guess I am still not sure how Callmanager knows to send an extension
IPCC but I am sure I will come to that soon enough.
 
Any thoughts on why 40 ports got created despite the number of CTI ports
being set to 20?
 
Thanks!
 
 



 
On 10/18/06, Ryan Ratliff <rratliff at cisco.com> wrote: 

	Correct.  The CTI ports are used by IPCC to terminate media for
	playing prompts to callers, etc.
	
	-Ryan
	
	On Oct 17, 2006, at 5:47 PM, Tech Guy wrote:
	
	The directory numbers used for the CTI Ports within the JTAPI
call
	control group are different and seperate from those of your
agents
	right?
	
	These numbers will only be used by CallManager and IPCC for 
	communication, no one would actually call these extensions or
	anything right?
	
	For example, I have 20 agents (IT stafff/helpdesk) each of them
will
	have an extension setup seperate from their personal DID they
already 
	have.  This will be the extension utilized for the IPCC side of
things.
	
	Ideally I will be setting up a primary ext. that will be the
helpdesk
	number.  People will call it and it will prompt them to enter in
say 
	1 for this, and 2 that.  I will assign agents to resource groups
and
	skills, the groups and skills will be in a service queue right.
And
	then the queue will basically be what the "press 1 or 2" thing
will 
	send them to.  This is very high level I know, but in essence
that is
	the idea right?
	
	So, the CTI ports directory numbers are totally seperate from
the
	agents numbers and the helpdesk number correct?
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