[cisco-voip] Basic IPCC Express Script Help?

[Jonathan Charles]

Drop a menu step in right after the accept contact step, add a prompt to the
step, throw the Select Resource under the option you want... Copy it for
each queue you want to create...


Jonathan

On 10/25/06, Tech Guy <techguy at gmail.com> wrote:
>
> I am wondering if anyone could help me with or provide me a similiar
> example of a basic IPCC express script.  Using IPCC Express 4.03
>
> Here is a general idea of what I am shooting for, if anyone has a script
> that does the same basic function I would love to be able to see it so I can
> learn from it.
>
> 1.  User calls ext. 1411 and hits JTAPI trigger which points to
> application, this is working tested using the icd.aef script.
>
> 2.  User will hit a greeting, greeting will say basically "Press 1 for X,
> Press 2 for Y" kinda thing.
>
> 3.  X and Y correlate to CS Queues?  Each CSQ ties to a resource group,
> and each resource group has the agents assigned?
>
> I have setup the CSQ, Resource groups and so on.
>
> 4.  User presses one of the numbers and gets dumped into a queue as
> mentioned previously?
>
> I have not been able to figure out the scripting side like I thought I
> would.  I was hoping I would be able to see how another script was setup and
> could figure it out, however I have not been able to find a script similiar
> to what I am trying to do.
>
> Any ideas or thoughts?  Anyone have anything to share so I can see how to
> do this?
>
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>
>
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