[cisco-voip] Call manager and auto attendant-bussiness hrs message

Erik Erasmus (E) ErasmuE4 at telkom.co.za
Fri Oct 27 03:35:41 EDT 2006


Hi

 

I would like to get some ideas / advice from the group. What is the
easiest way in an IPt solution using a single call manager to provide
some sort of attendant feature a customer can use to send calls that
arrive after hrs to a point where the customer will receive a message
giving the customer a voice message with the normal business hrs. or
that the office is closed for a holiday. I know this is possible when
using IPCC and using IPCC scripts. But what can be done without IPCC.

 

The customer has a single CCM 4-1-3 server and no voicemail. The
solution includes the free 5 seat standard IPCC solution but  IPCC is
also not running on the CCM server at the moment (not integrated with
CCM). Is it possible to generate such a voice response - covering for
the attendants/ main number without integrating the free 5 seat IPCC
solution?

 

Currently the attendants operate as AC users and when they are not
logged in the incoming calls Q via the standard call manager Q one
enables for attendants pilot point. So if attendants are not logged in
the incoming caller hears hold music. Is it an option to record a
business hrs / holiday message and replace the music presented to the
outside world while in the Q for an attendant when the attendants are
not logged in - swopping this file with the existing music file
without any impact on normal Music on hold etc. 

 

Or is there something really simple one can do to achieve the
functionality described above.

 

 

 

 

 

Erik Erasmus (B Eng)

CCIE # 4408

LAN/WAN Design & System Integration

Telkom SA

': +27 12 680 8320

*: +27 12 680 7388

*: +27 82 4106420 

*:  erasmue4 at telkom.co.za

 

         

 



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