[cisco-voip] Call manager and auto attendant-bussiness hrs message

[Ryan Ratliff]

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/ 
sys_ad/4_1_3/ccmfeat/fsaa.htm

This is the AA built-in to Cisco Extended Functions.

-Ryan

On Oct 27, 2006, at 3:35 AM, Erik Erasmus ((E)) wrote:

Hi



I would like to get some ideas / advice from the group. What is the  
easiest way in an IPt solution using a single call manager to provide  
some sort of attendant feature a customer can use to send calls that  
arrive after hrs to a point where the customer will receive a message  
giving the customer a voice message with the normal business hrs. or  
that the office is closed for a holiday. I know this is possible when  
using IPCC and using IPCC scripts. But what can be done without IPCC.



The customer has a single CCM 4-1-3 server and no voicemail. The  
solution includes the free 5 seat standard IPCC solution but  IPCC is  
also not running on the CCM server at the moment (not integrated with  
CCM). Is it possible to generate such a voice response – covering for  
the attendants/ main number without integrating the free 5 seat IPCC  
solution?



Currently the attendants operate as AC users and when they are not  
logged in the incoming calls Q via the standard call manager Q one  
enables for attendants pilot point. So if attendants are not logged  
in the incoming caller hears hold music. Is it an option to record a  
business hrs / holiday message and replace the music presented to the  
outside world while in the Q for an attendant when the attendants are  
not logged in – swopping this file with the existing music file  
without any impact on normal Music on hold etc.



Or is there something really simple one can do to achieve the  
functionality described above.











Erik Erasmus (B Eng)

CCIE # 4408

LAN/WAN Design & System Integration

Telkom SA

': +27 12 680 8320

Ê: +27 12 680 7388

È: +27 82 4106420

*:  erasmue4 at telkom.co.za




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