[cisco-voip] IPCC Express Supervisor Login Issues?
Jeff Gricus
jgricus at singlepath.com
Fri Oct 27 16:07:17 EDT 2006
I believe the trick you are looking for is that the first time the supervisor logs in to the supervisor desktop, the password is set to the userid for whatever reason. E.g. if you have a userid of jsmith, the password will be jsmith. You can use the supervisor desktop to change it.
Jeff Gricus
________________________________
From: cisco-voip-bounces at puck.nether.net on behalf of cisco-voip-request at puck.nether.net
Sent: Fri 10/27/2006 2:55 PM
To: cisco-voip at puck.nether.net
Subject: cisco-voip Digest, Vol 44, Issue 164
Send cisco-voip mailing list submissions to
cisco-voip at puck.nether.net
To subscribe or unsubscribe via the World Wide Web, visit
https://puck.nether.net/mailman/listinfo/cisco-voip
or, via email, send a message with subject or body 'help' to
cisco-voip-request at puck.nether.net
You can reach the person managing the list at
cisco-voip-owner at puck.nether.net
When replying, please edit your Subject line so it is more specific
than "Re: Contents of cisco-voip digest..."
Today's Topics:
1. Removing agents from IPCC (Jonathan Charles)
2. Re: Removing users from the Corporate Directory (onthephones)
(Jonathan Charles)
3. Re: unable to call a certian number from my system
(Robert Kulagowski)
4. Re: unable to call a certian number from my system
(Jonathan Charles)
5. IPCC Express Supervisor Login Issues? (Tech Guy)
----------------------------------------------------------------------
Message: 1
Date: Fri, 27 Oct 2006 13:29:09 -0500
From: "Jonathan Charles" <jonvoip at gmail.com>
Subject: [cisco-voip] Removing agents from IPCC
To: "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
Message-ID:
<5d093f9a0610271129hbfb2cb3h34cfc1b3fcb49d31 at mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
We just migrated from IPCCx 3.5 to UCCx 4.0(4)... we had a couple of test
agents we used for testing prior to deployment.
Now, the system is deployed and I want to remove those agents from showing
up under RMCM - Resources... the users have been deleted from CallManager,
and they do not show up in User Management on UCCx...
How do I get rid of them?
Jonathan
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20061027/15c17d61/attachment-0001.html
------------------------------
Message: 2
Date: Fri, 27 Oct 2006 13:59:57 -0500
From: "Jonathan Charles" <jonvoip at gmail.com>
Subject: Re: [cisco-voip] Removing users from the Corporate Directory
(onthephones)
To: "Wes Sisk" <wsisk at cisco.com>
Cc: "Matt Slaga \(US\)" <Matt.Slaga at us.didata.com>, ciscovoip
<cisco-voip at puck.nether.net>, "\(US\) Joe Pollere"
<Joe.Pollere at us.didata.com>
Message-ID:
<5d093f9a0610271159p6fbff04flaf1ce75c30be830a at mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
OK, So, I did the LDAPMODIFY thing with DCD to remove some system users from
the phone directory... worked great... but...
Now, if I go to IPCC 4.0 and check the synchronization, it says it can't
find the users (the system works, IPCC just can't verify it)...
So, I changed it back (apparently just leaving the description blank reverts
it back) and it passes synch...
So, there really is no way to remove the account without making it
dissappear everywhere?
Jonathan
On 7/1/06, Wes Sisk <wsisk at cisco.com> wrote:
>
> the process below is only necessary if you are using CM's default
> ldap directory, DC Directory. The LDIFs are necessary because DCD
> does not exposed the description field for easy editing the way AD does.
>
> /Wes
>
> On Jun 30, 2006, at 5:16 PM, Joe Pollere ((US)) wrote:
>
> That's weird...When I last did this I was using the AD plugin with CM
> 4.1.3 as I remember I didn't have to execute ldifde -i -f hideuser.ldif.
> All I did was add CiscoPrivateUser to the Description Field and it hid
> those accounts from appearing in the Corporate Dir.
>
>
> Joe
>
>
> -----Original Message-----
> From: Matt Slaga (US)
> Sent: Friday, June 30, 2006 4:46 PM
> To: Jonathan Charles
> Cc: Joe Pollere (US); ciscovoip
> Subject: RE: [cisco-voip] Removing users from the Corporate Directory
> (onthephones)
>
> Link is below... Forgot to add it to the last post.
>
> http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_te
> ch_note09186a00804d2087.shtml#topic1
>
>
> -----Original Message-----
> From: Jonathan Charles [mailto:jonvoip at gmail.com]
> Sent: Friday, June 30, 2006 4:41 PM
> To: Matt Slaga (US)
> Cc: Joe Pollere (US); ciscovoip
> Subject: Re: [cisco-voip] Removing users from the Corporate Directory
> (onthephones)
>
> That looks really unpleasant... I will try it...
>
>
>
> Jonathan
>
> On 6/30/06, Matt Slaga (US) <Matt.Slaga at us.didata.com> wrote:
> > They took it out in 4.1, but you used to be able to leave out the
> > first name to omit from the directory.
> >
> > Now it is a little more involved:
> >
> > 1. Open Notepad on the publisher server.
> >
> > 2. Cut and paste these four lines and save the file as a text file on
>
> > the C: drive as hideuser.ldif.
> >
> > Note: The spaces should appear as this output shows. Ensure that
> > there are no extra spaces in the LDIF file. Otherwise, the script
> > fails when you run it.
> >
> > dn: cn=[userid], ou=users, o=cisco.com changeType:modify
> > replace:Description Description:CiscoPrivateUser
> >
> > 3. Set the [userid] to be the user you want to hide. For example:
> >
> > dn: cn=ctiuser, ou=users, o=cisco.com
> > changeType:modify
> > replace:Description
> > Description:CiscoPrivateUser
> >
> > 4. Select Start > Run > cmd to open a command prompt on the publisher
>
> > server and run this script in order to set the description field in DC
> > Directory:
> >
> > ldapmodify -h <server name> -p 8404 -D "cn=Directory
> > Manager,o=cisco.com" -w <DCDAdmin Password> -c -f hideuser.ldif.txt
> >
> >
> > This output shows a successful run:
> >
> > C:\>ldapmodify -h CallManagerPub -p 8404 -D "cn=Directory Manager,
> > o=cisco.com" -w Cisco -c -f hideuser.ldif.txt modifying entry
> > cn=ctiuser, ou=users, o=cisco.com
> >
> >
> >
> > -----Original Message-----
> > From: cisco-voip-bounces at puck.nether.net
> > [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan
> > Charles
> > Sent: Friday, June 30, 2006 4:21 PM
> > To: Joe Pollere (US)
> > Cc: ciscovoip
> > Subject: Re: [cisco-voip] Removing users from the Corporate Directory
> > (onthephones)
> >
> > Sounds good, but there I still want to be able to work with these
> > accounts. I just want them to not show up on the phone, directory,
> > corporate directory...
> >
> >
> >
> > Jonathan
> >
> > On 6/30/06, Joe Pollere (US) <Joe.Pollere at us.didata.com> wrote:
> >> Jonathan,
> >>
> >> Add CiscoPrivateUser to the description field.
> >>
> >> From page 14-17 of the CM 4.1 SRND:
> >>
> >> You can prevent system and service accounts from appearing in Cisco
> >> CallManager Administration by adding the string CiscoPrivateUser to
> >> the user's Description field. The CCM Administrator, CCMSysUser, and
>
> >> IPMA SysUser accounts have this field set by default, but you can
> >> safely add the description to the CCM Directory Manager account as
> >> well. Use Microsoft ADSIEdit (Active Directory Service Interfaces,
> >> available as a part of the Windows 2000 Support Tools) or any other
> >> LDAP tool to update the Description field.
> >>
> >> Regards,
> >>
> >> Joe
> >>
> >> -----Original Message-----
> >> From: cisco-voip-bounces at puck.nether.net
> >> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan
> >> Charles
> >> Sent: Friday, June 30, 2006 3:39 PM
> >> To: ciscovoip
> >> Subject: [cisco-voip] Removing users from the Corporate Directory
> >> (on
> >> thephones)
> >>
> >> So, I have CCM4.1(3), but I am seeing my admin accounts (JTAPI,
> >> RMJTAPI, appadmin, etc...) showing up in the directory on the
> phone...
> >>
> >> How do I remove them?
> >>
> >>
> >>
> >>
> >> Jonathan
> >> _______________________________________________
> >> cisco-voip mailing list
> >> cisco-voip at puck.nether.net
> >> https://puck.nether.net/mailman/listinfo/cisco-voip
> >>
> >> -----------------------------------------
> >> Disclaimer:
> >>
> >> This e-mail communication and any attachments may contain
> >> confidential
> >
> >> and privileged information and is for use by the designated
> >> addressee(s) named above only. If you are not the intended
> >> addressee,
> >
> >> you are hereby notified that you have received this communication in
>
> >> error and that any use or reproduction of this email or its contents
>
> >> is strictly prohibited and may be unlawful. If you have received
> >> this
> >
> >> communication in error, please notify us immediately by replying to
> >> this message and deleting it from your computer. Thank you.
> >>
> >>
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
> > -----------------------------------------
> > Disclaimer:
> >
> > This e-mail communication and any attachments may contain confidential
>
> > and privileged information and is for use by the designated
> > addressee(s) named above only. If you are not the intended addressee,
>
> > you are hereby notified that you have received this communication in
> > error and that any use or reproduction of this email or its contents
> > is strictly prohibited and may be unlawful. If you have received this
>
> > communication in error, please notify us immediately by replying to
> > this message and deleting it from your computer. Thank you.
> >
> >
>
> -----------------------------------------
> Disclaimer:
>
> This e-mail communication and any attachments may contain
> confidential and privileged information and is for use by the
> designated addressee(s) named above only. If you are not the
> intended addressee, you are hereby notified that you have received
> this communication in error and that any use or reproduction of
> this email or its contents is strictly prohibited and may be
> unlawful. If you have received this communication in error, please
> notify us immediately by replying to this message and deleting it
> from your computer. Thank you.
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20061027/d1d6ce37/attachment-0001.html
------------------------------
Message: 3
Date: Fri, 27 Oct 2006 14:04:02 -0500
From: Robert Kulagowski <bob at smalltime.com>
Subject: Re: [cisco-voip] unable to call a certian number from my
system
To: cisco-voip at puck.nether.net
Message-ID: <45425822.3020003 at smalltime.com>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Wes Sisk wrote:
> You get a bit of a hint here:
> 013986: *Oct 26 16:06:00.632: ISDN Se0/1/1:23 Q931: CALL_PROC pd = 8
> callref =
> call_proc technically indicates the destination switch has accepted the
> call and is looking for the next hop destination. This could loosely be
> interpreted as your CO accepting and properly routing the call.
> However, the next carrier they hand off to does not route the call.
Is there a good place to learn what the various ISDN messages mean?
------------------------------
Message: 4
Date: Fri, 27 Oct 2006 14:13:07 -0500
From: "Jonathan Charles" <jonvoip at gmail.com>
Subject: Re: [cisco-voip] unable to call a certian number from my
system
To: "Robert Kulagowski" <bob at smalltime.com>
Cc: cisco-voip at puck.nether.net
Message-ID:
<5d093f9a0610271213t479570e2u99737ab3314a2b4e at mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
Well, this one is a good place to start:
http://www.cisco.com/univercd/cc/td/doc/product/software/ios113ed/dbook/disdn.htm
Here are the q931 disconnect cause codes:
http://www.cisco.com/warp/public/129/isdn_disc_code.html
Jonathan
On 10/27/06, Robert Kulagowski <bob at smalltime.com> wrote:
>
> Wes Sisk wrote:
> > You get a bit of a hint here:
> > 013986: *Oct 26 16:06:00.632: ISDN Se0/1/1:23 Q931: CALL_PROC pd = 8
> > callref =
> > call_proc technically indicates the destination switch has accepted the
> > call and is looking for the next hop destination. This could loosely be
> > interpreted as your CO accepting and properly routing the call.
> > However, the next carrier they hand off to does not route the call.
>
> Is there a good place to learn what the various ISDN messages mean?
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20061027/adbd6921/attachment-0001.html
------------------------------
Message: 5
Date: Fri, 27 Oct 2006 14:55:11 -0500
From: "Tech Guy" <techguy at gmail.com>
Subject: [cisco-voip] IPCC Express Supervisor Login Issues?
To: cisco-voip at puck.nether.net
Message-ID:
<def9a76c0610271255i382e0b43ke6eb749acdbc3bbe at mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
OK, so I have IPCC express working, script is done, agents logged in, calls
route as they should, so far so good.
BUT, always a but.. I cannot login to the supervisor "Cisco Supervisor
Desktop" application. I can login to the website /appsupervisor with the
username and password. I can even login to remote monitor with username and
pin. However I launch the supervisor software and it asks for username and
password, I enter it in and I always get "the password you entered is not
correct, please enter the correct password"
Anyone have any thoughts or experience with this problem? From the same PC
the agent software works fine if that matters. No I am not trying to run
both at the same time, if that matters as well.
Thanks
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20061027/5cafb0c6/attachment.html
------------------------------
_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
End of cisco-voip Digest, Vol 44, Issue 164
*******************************************
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/ms-tnef
Size: 18442 bytes
Desc: not available
Url : https://puck.nether.net/pipermail/cisco-voip/attachments/20061027/4a4b0c29/attachment-0001.bin
More information about the cisco-voip
mailing list