[cisco-voip] Phone Ring Setting not working

Gareth Cafirma garethsc at gmail.com
Wed Sep 13 12:31:03 EDT 2006 

Hi guys,

What could be the problem when a DN's Phone ring setting (Idle), (active) is
set to disable but it still rings when you call it? This DN is shared among
couple of phones with different settings, main phone is set to ring for
both, secondary phone set to ring when idle and ring once when active.
Appeciate any help.

On 9/13/06, cisco-voip-request at puck.nether.net <
cisco-voip-request at puck.nether.net> wrote:
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> Today's Topics:
>
>   1. Re: Mysterious Inbound calls (Wes Sisk)
>   2. Re: ip service... (Johan Bloemhard)
>
>
>
> ---------- Forwarded message ----------
> From: Wes Sisk <wsisk at cisco.com>
> To: Zevier Thoran <zthoran at yahoo.com>
> Date: Wed, 13 Sep 2006 09:47:26 -0400
> Subject: Re: [cisco-voip] Mysterious Inbound calls
> Zevier,
>
> There is an issue where:
> user calls unity to check voicemail or calls into unity auto attendant
> user then receives a inbound call. user places unity on hold to answer
> incoming call.  The 'after greeting' action on the all subscribers
> defaults to send call to opening greeting.  If the opening greeting call
> handler is configured to transfer to operator then the operator will
> receive and no one will be on the other end.
>
> However, this does not explain 20+calls all happening at 5PM.  Please
> open a TAC case and provide traces, details of directory numbers, and
> times.
>
> /WEs
>
> Zevier Thoran wrote:
> > Hi Wes,
> > I am just taking over this system and not fully familiar...but was told
> > that all these calls do come in via a press press '0' for Operator Unity
> > Auto Attendant Call Handler. But why should these calls only come in at
> > 5pm? Is their a fix?
> > Many thanks in advance......./Zevier
> >
> > */Wes Sisk <wsisk at cisco.com>/* wrote:
> >
> >     Do you use Unity voicemail?  Is your the operator's specific
> >     extension (any hunt pilot that routes to that phone) configured
> >     under the operator CH in Unity?
> >
> >     /Wes
> >
> >     On Sep 12, 2006, at 10:00 PM, Zevier Thoran wrote:
> >
> >     Hi,
> >     Every evening at 5pm, My Callmanager system gets hit with about 20
> >     anonymous calls on the operator number. On answering a call the
> >     operator just gets dead air.
> >     Any suggestions how to solve this problem?
> >     Regards - Zevier.
> >
> >
> ------------------------------------------------------------------------
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>
>
>
> ---------- Forwarded message ----------
> From: "Johan Bloemhard" <bloemhard_johan at silverfalls.k12.or.us>
> To: "Manoj Kalpage" <manoj.kalpage at gmail.com>
> Date: Wed, 13 Sep 2006 07:56:16 -0700
> Subject: Re: [cisco-voip] ip service...
>
> If you look in the QRTReportResult.asp file, which should be located in
> "C:\CiscoWebs\Service", what does it say?  By default, it should say "folder
> = fso.GetFolder("c:\\Program Files\\Cisco\\QRT");"
>
>
>
> Verify that "c:\Program Files\Cisco\QRT" exists.  If it doesn't, then QRT
> may not be setup correctly.  Verify your log file settings under Service
> Parameters->Cisco Extended Functions, Log File settings.
>
>
>
> If your log file settings are different, you may have to change either the
> log file settings to match the line in the ASP file or vice versa.
>
>
>
> Johan Bloemhard
> Senior Information Technology Specialist
> ___________________________________
> *Silver** Falls School District** 4J*
> 802 Schlador Street
> Silverton, OR 97381
> w: 503.873.6331
>  ------------------------------
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Manoj Kalpage
> *Sent:* Wednesday, September 13, 2006 2:28 AM
> *To:* Lelio Fulgenzi
> *Cc:* Cisco Voip
> *Subject:* Re: [cisco-voip] ip service...
>
>
>
> Sorry to interrupt the post but I am having a problem accessing QRT report
> but I got QRT soft Key configured on phone and I can leave the feed back.
> Bellow is the error
>
>
>
> Microsoft JScript runtime error '800a004c'
>
> Path not found
>
> /CCMService/QRTReportResult.asp, line 109
>
> Best regards,
>
> Manoj
>
>
>
>
>
> On 9/13/06, *Lelio Fulgenzi* <lelio at uoguelph.ca> wrote:
>
> It's a softkey that you have to enable via the softkey template
> configuration screen.
>
>
>
> device > device settings > softkey template
>
>
>
> select your template, then:
>
>
>
> highlite callmanager > configure softkey layout
>
>
>
> quality report tool (QRT) appears as valid options for the following
> states:
>
>
>
> Connected
>
> Connected Conference
>
> Connected Transfer
>
> On Hook
>
>
>
>
> --------------------------------------------------------------------------------
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "I can eat fifty eggs." "Nobody can eat fifty eggs."
>
> ----- Original Message -----
>
> *From:* Tim Reimers <tim.reimers at asheville.k12.nc.us>
>
> *To:* Lelio Fulgenzi <lelio at uoguelph.ca>
>
> *Cc:* Cisco Voip <cisco-voip at puck.nether.net>
>
> *Sent:* Tuesday, September 12, 2006 4:02 PM
>
> *Subject:* RE: [cisco-voip] ip service...
>
>
>
>
>
>
>
>
> I get the message "Document empty or invalid" when I try to run a report..
>
>
>
> I see that it's part of Extended Services, and puts a QRT button on the
> phone.
>
>
>
> I cannot find any directions for 4.01 on how to configure the CCM so that
> the button becomes available to users...
>
>
>
> Anyone have a link on how to enable the QRT function on the phones?
>
>
>
> Tim
>
>
>  ------------------------------
>
> *From:* Lelio Fulgenzi [mailto:lelio at uoguelph.ca ]
> *Sent:* Tuesday, September 12, 2006 12:19 PM
> *To:* Tim Reimers; cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] ip service...
>
>
>
> QRT
>
>
>
> it's a softkey that you can show.
>
>
>
> http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f52dd.html
>
>
>
>
>
> --------------------------------------------------------------------------------
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "I can eat fifty eggs." "Nobody can eat fifty eggs."
>
>  ----- Original Message -----
>
> *From:* Tim Reimers <tim.reimers at asheville.k12.nc.us>
>
> *To:* cisco-voip at puck.nether.net
>
> *Sent:* Tuesday, September 12, 2006 12:17 PM
>
> *Subject:* [cisco-voip] ip service...
>
>
>
>
>
>
> Hi folks---
>
>
>
> Isn't there a service that can be configured on an IP phone that allows a
> user to immediately report a call in which they had trouble with echo or
> jitter?
>
>
>
> I know the 'info' button shows the codec, etc—but it doesn't log that to a
> technician for later analysis
>
> (and have you ever tried to have a user read the codec info to you? That's
> –really- fun to listen to…not! )
>
>
>
> Thanks Tim
>  ------------------------------
>
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> Falls School District.
>
>
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