[cisco-voip] IPCC Express supervisor features

Ryan Fields jryan.fields at gmail.com
Thu Sep 14 22:10:49 EDT 2006


Hi All,

Is it possible to use supervisor features like agent monitoring, silent
monitoring, barge-in, intercept and coaching
from a remote location? The scenario would be having the whole IPCC,
Callmanager, IVR system and agents located
in Asia while the supervisor will monitor or perform call-control functions
in California.

Thanks,
Ryan
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20060915/dfe39b86/attachment.html 


More information about the cisco-voip mailing list