[cisco-voip] IPCC silent monitoring

[Matt Slaga (US)]

Make sure the network card is capable of 802.1q packet tagging.  Also,
make sure the phone is configured (in CCM) for PC Voice VLAN Access.

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Gary L. Pate
Sent: Thursday, September 14, 2006 10:58 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IPCC silent monitoring

 

I have a client using IPCC 4.0 enhanced version, and they are able to
use all the enhanced features except the monitoring function. As I
understand it, this version does not require you to span the ports, but
their ports are spanned anyway because they are using a third party
recording device to record all conversations. Anyway, barge in,
intercept, etc. work, and when they do the monitoring, the applications
acts like its working, but they do not hear anything coming out of the
PC speakers even though its been confirmed that the speakers do work. Is
there anything special that the workstation needs to monitor?




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