[cisco-voip] Problems with 7941 hookswitch

[Lelio Fulgenzi]

there is a Cisco document which explains that the hook switch has a self cleaning mechanism and by pressing it in quick succession x number of times, it cleans it and will continue to work normally again.

in actuality, i think it is a self-destructing mechanism. we have had to replace a large number of phones even after we took them apart and cleaned the electronics.

i did some calculations on the cost of maintenance per phone, and the payback was at about 160 phones (at list price). so, if you are replacing more than 160 phones per year, it's better to buy maintenance. if you get discounts, then the payback is quicker (less phones needing to be replaced).


  ----- Original Message ----- 
  From: Kris Seraphine 
  To: cisco-voip 
  Sent: Monday, September 18, 2006 5:38 PM
  Subject: [cisco-voip] Problems with 7941 hookswitch


  Hi

  Is anyone else seeing a lot of 7941's with bad hookswitches? 

  We've had to RMA about 10 of them in the last month.  The switch pops up normally when the phone is taken off hook but the user doesn't get dial tone.  If you press the hookswitch 5 or 6 times eventually you get a tone but there's definately something not working right. 

  Just wondering. 

  -- 
  kris seraphine 


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