[cisco-voip] Problems with 7941 hookswitch

[Schuett, Court (MBNAP it)]

We're experiencing the same problems.  We just deployed 350 phones to
our corporate headquarters and have had about 15 failures so far, so 5%
sounds about right.  We didn't get maintenance on them either so we're
happy to have them fail now rather than later, but it is really
irritating.  It just creates a lot of extra work for us that we really
didn't need.  Our were scattered between 41s and 61s as well.  
 
We've also noticed that they seem to disconnect from the Ethernet jacks
more often.  If people are moving their phones around, they have a
tendency to jiggle loose and then reboot.  Again, never had that problem
with the 40s or 60s but it seems pretty chronic with the 41s and 61s.
 
 
 
Court Schuett
Network Systems Engineer
Millward Brown, Naperville
w: 630-955-8983
f: 630-245-5755
e: court.schuett at us.millwardbrown.com
 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Craig M Staffin
Sent: Monday, September 18, 2006 8:31 PM
To: Kris Seraphine
Cc: cisco-voip-bounces at puck.nether.net; cisco-voip
Subject: Re: [cisco-voip] Problems with 7941 hookswitch



YES!! 

we have RMA'd about 20 of them already  except ours are 7961 not 41 

Craig





"Kris Seraphine" <baryonyx5 at gmail.com> 
Sent by: cisco-voip-bounces at puck.nether.net 

09/18/2006 04:38 PM 

To
cisco-voip <cisco-voip at puck.nether.net> 
cc
Subject
[cisco-voip] Problems with 7941 hookswitch

	




Hi

Is anyone else seeing a lot of 7941's with bad hookswitches? 

We've had to RMA about 10 of them in the last month.  The switch pops up
normally when the phone is taken off hook but the user doesn't get dial
tone.  If you press the hookswitch 5 or 6 times eventually you get a
tone but there's definately something not working right. 

Just wondering. 

-- 
kris seraphine _______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip



==================================================== 
This email is confidential and intended solely for the use of the 
individual or organization to whom it is addressed. Any opinions or 
advice presented are solely those of the author and do not necessarily 
represent those of the Millward Brown Group of Companies.  If you are 
not the intended recipient of this email, you should not copy, modify, 
distribute or take any action in reliance on it. If you have received 
this email in error please notify the sender and delete this email 
from your system. Although this email has been checked for viruses 
 and other defects, no responsibility can be accepted for any loss or 
damage arising from its receipt or use. 
==================================================== 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20060919/e63dac69/attachment-0001.html