[cisco-voip] Problems with 7941 hookswitch

[Ortiz, Carlos]

We just started ordering these so that's not good to hear.  Only have
about 15 7941 & 7961 deployed but no problems yet.  We do have 50+ on
order for our next deployment though?  Is this being addressed formally
by Cisco?????

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Schuett, Court
(MBNAP it)
Sent: Tuesday, September 19, 2006 9:48 AM
To: cisco-voip-bounces at puck.nether.net; cisco-voip
Subject: Re: [cisco-voip] Problems with 7941 hookswitch

 

We're experiencing the same problems.  We just deployed 350 phones to
our corporate headquarters and have had about 15 failures so far, so 5%
sounds about right.  We didn't get maintenance on them either so we're
happy to have them fail now rather than later, but it is really
irritating.  It just creates a lot of extra work for us that we really
didn't need.  Our were scattered between 41s and 61s as well.  

 

We've also noticed that they seem to disconnect from the Ethernet jacks
more often.  If people are moving their phones around, they have a
tendency to jiggle loose and then reboot.  Again, never had that problem
with the 40s or 60s but it seems pretty chronic with the 41s and 61s.

 

 

 

Court Schuett

Network Systems Engineer

Millward Brown, Naperville

w: 630-955-8983

f: 630-245-5755

e: court.schuett at us.millwardbrown.com

 

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Craig M Staffin
Sent: Monday, September 18, 2006 8:31 PM
To: Kris Seraphine
Cc: cisco-voip-bounces at puck.nether.net; cisco-voip
Subject: Re: [cisco-voip] Problems with 7941 hookswitch


YES!! 

we have RMA'd about 20 of them already  except ours are 7961 not 41 

Craig





"Kris Seraphine" <baryonyx5 at gmail.com> 
Sent by: cisco-voip-bounces at puck.nether.net 

09/18/2006 04:38 PM 

To

cisco-voip <cisco-voip at puck.nether.net> 

cc

 

Subject

[cisco-voip] Problems with 7941 hookswitch

 

 

 




Hi

Is anyone else seeing a lot of 7941's with bad hookswitches? 

We've had to RMA about 10 of them in the last month.  The switch pops up
normally when the phone is taken off hook but the user doesn't get dial
tone.  If you press the hookswitch 5 or 6 times eventually you get a
tone but there's definately something not working right. 

Just wondering. 

-- 
kris seraphine _______________________________________________
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cisco-voip at puck.nether.net
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