[cisco-voip] Problems with 7941 hookswitch

[Reuben Farrelly]

+1 here with the hookswitch problem.  On my particular phone it has only started
happening in the last week or so.

I've also my own 7941 phone completely die twice due to catastrophic failure of
the flash, the phone tries to start up and gets stuck 'Waiting for flash...'
about four lines into the bootup sequence.  You'll only see this message if you
hook up your RJ12 console into the back of the phone and watch it boot, but it
has been the same problem both times.

Last time I did the RMA on it I asked the engineer if cisco were interested in
doing a failure analysis on it as it seemed odd that two phones could die in two
months with the identical same fault (which clearly looked like a component
failure) but no, sorry, not interested......

I wonder how long it will take before we start seeing field notices about these
devices.

Reuben


On 6:59 a.m., Mike Armstrong wrote:
>>From a mechanical viewpoint, the 79xx phones are junk, IMHO.  We probably 
> RMA-replace 10% of our phone population every year,  almost all because of 
> switchhook and deskstand problems.  I've asked several times if we could buy 
> replacement parts and fix the common problems ourselves, but never received 
> any response; I suspect a local repair might complicate future RMAs.  A 
> while back I had to escalate an SR because the first engineer claimed we 
> were abusing our phones, but after I offered his supervisor a chance to 
> discuss the abuse with the 64-year-old lady who was the alleged abuser, he 
> declined and we've had no problems since.
> 
> Mike Armstrong
> UF/IFAS CREC
> Lake Alfred, FL
> 
>> Date: Mon, 18 Sep 2006 16:38:18 -0500
>> From: "Kris Seraphine" <baryonyx5 at gmail.com>
>> Subject: [cisco-voip] Problems with 7941 hookswitch
>> To: cisco-voip <cisco-voip at puck.nether.net>
>> Message-ID:
>> <a749d0620609181438s75b68085maeaae1d01a9fe54b at mail.gmail.com>
>> Content-Type: text/plain; charset="iso-8859-1"
>>
>> Hi
>>
>> Is anyone else seeing a lot of 7941's with bad hookswitches?
>>
>> We've had to RMA about 10 of them in the last month.  The switch pops up
>> normally when the phone is taken off hook but the user doesn't get dial
>> tone.  If you press the hookswitch 5 or 6 times eventually you get a tone
>> but there's definately something not working right.
>>
>> Just wondering.
>>
>> -- 
>> kris seraphine
> 
>