[cisco-voip] Problems with 7941 hookswitch

[Bernhard Albler]

Hi,

 

I can only underscore your comment. The Hookswitch has always been a
weakness of the cisco phones. However, I have never seen the failure
rate with the older 7940 / 7960 phones that we are now seeing with the
79X1 phones. While we ever only had 7940/7960ies which went bad after
some time, with 79X1s which are not working out of the box, dead on
arrival. So I do believe that this is an issue related to the new
models.

I still wonder if you guys are talking about the same lady. Maybe the
engineer backed down because of fear ;-).

regards

bernhard

 

 

------------------------------------------

DI (FH) Bernhard Albler, NTS AG 

Tel.: +43 (316) 405 455 -0, email: balbler at nts.at 

 

________________________________

Von: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] Im Auftrag von Lelio
Fulgenzi
Gesendet: Dienstag, 19. September 2006 16:20
An: Mike Armstrong; cisco-voip at puck.nether.net; baryonyx5 at gmail.com
Betreff: Re: [cisco-voip] Problems with 7941 hookswitch

 

we have a 64 year old lady in the office who could take me in a bar
brawl any day.

 

------------------------------------------------------------------------
--------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"I can eat fifty eggs." "Nobody can eat fifty eggs."

	----- Original Message ----- 

	From: Mike Armstrong <mailto:mfa at crec.ifas.ufl.edu>  

	To: cisco-voip at puck.nether.net ; baryonyx5 at gmail.com 

	Sent: Tuesday, September 19, 2006 10:14 AM

	Subject: Re: [cisco-voip] Problems with 7941 hookswitch

	 

	>From a mechanical viewpoint, the 79xx phones are junk, IMHO.
We probably 
	RMA-replace 10% of our phone population every year,  almost all
because of 
	switchhook and deskstand problems.  I've asked several times if
we could buy 
	replacement parts and fix the common problems ourselves, but
never received 
	any response; I suspect a local repair might complicate future
RMAs.  A 
	while back I had to escalate an SR because the first engineer
claimed we 
	were abusing our phones, but after I offered his supervisor a
chance to 
	discuss the abuse with the 64-year-old lady who was the alleged
abuser, he 
	declined and we've had no problems since.
	
	Mike Armstrong
	UF/IFAS CREC
	Lake Alfred, FL
	
	> Date: Mon, 18 Sep 2006 16:38:18 -0500
	> From: "Kris Seraphine" <baryonyx5 at gmail.com>
	> Subject: [cisco-voip] Problems with 7941 hookswitch
	> To: cisco-voip <cisco-voip at puck.nether.net>
	> Message-ID:
	> <a749d0620609181438s75b68085maeaae1d01a9fe54b at mail.gmail.com>
	> Content-Type: text/plain; charset="iso-8859-1"
	>
	> Hi
	>
	> Is anyone else seeing a lot of 7941's with bad hookswitches?
	>
	> We've had to RMA about 10 of them in the last month.  The
switch pops up
	> normally when the phone is taken off hook but the user doesn't
get dial
	> tone.  If you press the hookswitch 5 or 6 times eventually you
get a tone
	> but there's definately something not working right.
	>
	> Just wondering.
	>
	> -- 
	> kris seraphine
	
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