[cisco-voip] One users calls not showing up in ART Department report

[Ryan Ratliff]

Set owner userid in the Device page in CCMAdmin.   Note that this  
setting is not compatible with EM.

Also note that since this sets a field in the CDR record itself it  
will not change the records already in the ART database.  To do that  
you need to wipe the ART db, then remove all device associations  
except for the user you want, let ART re-import the entire CDR db,  
then re-associate the device to any application users necessary.    
Remember this will affect your CTI apps while the device is  
unassociated.

-Ryan

On Sep 21, 2006, at 10:39 PM, Erick Bergquist wrote:


Nevermind ( I think )... this is due to the users phone being  
associated to both their user id, and the rmjtapi user for IPCC stuff  
and I recall ART did not do well sometimes if a device was associated  
to multiple users.  Is setting the controlled device or owner fields  
the way to fix this or ?  They need the phone associated to the  
rmjtapi for ipcc.


----- Original Message ----
From: Erick Bergquist <erickbe at yahoo.com>
To: ciscovoip <cisco-voip at puck.nether.net>
Sent: Thursday, September 21, 2006 8:30:18 PM
Subject: [cisco-voip] One users calls not showing up in ART  
Department report

Have a CDR/ART report where we do a user department report and select  
this one users extension and it reports 0 calls made.  There are  
other users with same setup that show calls for this report.  I  
looked at the ART database and the billing_data table and did a query  
and see plenty of entries for this extension/user making calls.

Checked the global directory and compared this user against others  
who show data for same report, and they are set for same department,  
etc.

Anyone have any ideas?

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