[cisco-voip] One users calls not showing up in ART Department report

[Erick Bergquist]

Nevermind ( I think )... this is due to the users phone being associated to both their user id, and the rmjtapi user for IPCC stuff and I recall ART did not do well sometimes if a device was associated to multiple users.  Is setting the controlled device or owner fields the way to fix this or ?  They need the phone associated to the rmjtapi for ipcc. 


----- Original Message ----
From: Erick Bergquist <erickbe at yahoo.com>
To: ciscovoip <cisco-voip at puck.nether.net>
Sent: Thursday, September 21, 2006 8:30:18 PM
Subject: [cisco-voip] One users calls not showing up in ART Department report

Have a CDR/ART report where we do a user department report and select this one users extension and it reports 0 calls made.  There are other users with same setup that show calls for this report.  I looked at the ART database and the billing_data table and did a query and see plenty of entries for this extension/user making calls. 

Checked the global directory and compared this user against others who show data for same report, and they are set for same department, etc. 

Anyone have any ideas? 

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