[cisco-voip] One users calls not showing up in ART Department report

[Erick Bergquist]

Have a CDR/ART report where we do a user department report and select this one users extension and it reports 0 calls made.  There are other users with same setup that show calls for this report.  I looked at the ART database and the billing_data table and did a query and see plenty of entries for this extension/user making calls. 

Checked the global directory and compared this user against others who show data for same report, and they are set for same department, etc. 

Anyone have any ideas?