[cisco-voip] Unity problem

Gary L. Pate gpate at kenttech.com
Fri Sep 22 10:12:36 EDT 2006


Recently, I added my ID to the "System Event" and "Unaddressed Messages"
public distribution list. As I'm sure you know, only the Example
Administrator is a member of this by default. I added my ID to know of
things that are happening that could indicate a problem. After adding my ID,
I started receiving voice mails that were destined for subscribers. Funny
thing, the voice mails all sound normal as if they received the subscribers
greeting, unlike the normal type of things the Example Admin would get. I
have received no complaint that users aren't receiving their voice mails,
but recently have started getting sporadic mention of delayed voice mails.
This Unity server handles voice mail for multiple customers, and is not
really functioning in a "Unified Messaging" capacity. The different
customers all have different emails not associated with the Unity server.
Under Active Directory under the Exchange Features tab of a user, we have
the delivery options set to "Deliver messages to both forwarding address and
mailbox", and we have their normal SMTP address setup. With another
customer, we have the delivery options setup only to forward.

Here is what I believe is happening:

 

For the users that have the "Deliver to both" setup, I believe they are
getting their voice mails via the phone, and probably not getting the email
wave file, and the users that are set to only "forward" are not getting
their voice mails at all.

 

The problem with this though is that I don't think its happening to every
voice mail. I think some of them are actually being delivered.

 

When I checked the Example administrators account, there were over 5000
voice mail in there, and when I look at a mailbox of a "forward only"
account, I see the voice mails sitting there as if they were never
forwarded.

 

I hope this makes sense as it's difficult to describe exactly with the
different scenarios.

 

Any thoughts on why these do not seem to be getting forwarded to the user's
mailbox? It's not just one user, but multiple.

 

Gary

 

 

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