[cisco-voip] Passing calls from CCM to Unity CallHandler

[Lelio Fulgenzi]

With translations, you have to send them directly to a Unity port in order for them to work because it's as if the user dialed the number directly. 

With CTI route points, because they are forwarded, Unity/CCM will remember the first redirected number and slap them into the appropriate voicemailbox/call handler.

Again, there's many ways to skin this cat.....
  ----- Original Message ----- 
  From: Aman Chugh 
  To: Ed Leatherman 
  Cc: cisco-voip at puck.nether.net 
  Sent: Sunday, September 24, 2006 10:47 AM
  Subject: Re: [cisco-voip] Passing calls from CCM to Unity CallHandler


  Translation patterns is what I would recommend ,if you want a call to land directly in Unity.

  Aman

   
  On 9/24/06, Ed Leatherman <ealeatherman at gmail.com> wrote: 
    Hi folks, 

    I'm curious how other people setup call handlers in CCM and Unity.. specifically how you route a call to an extension directly to a Unity Call Handler. Is there a "Cisco Recommended" way to do this? 

    Right now i'm making hunt pilots and pointing them at the Unity lines and then creating a call routing rule. In the past though I've used dumby phones or CTI Route ports to forward to Unity. That seemed kinda clunky so I started using the hunt pilots once I realized I could. 

    -- 
    Ed Leatherman
    Senior Voice Engineer
    West Virginia University
    Telecommunications and Network Operations 
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