[cisco-voip] Configuring pickup groups

[Justin Steinberg]

You can do this with oPickup.

Configure an pickup group "Everyone", add all phones to this group.
Configure an pickup group "Overhead night bell", add the DN of the night
bell to this group.

Then add the park number for the "Overhead night bell" pickup group as a
current pickup group member of the "everyone" pickup group.

Fwd the receptionist phone to a DN that is a member of "overhead night bell"
pickup group.

Any phone in the "everyone" pickup group can dial opickup and answer the
night bell.

You could put all phones, night bell dn, and pickup groups in the same
partition and that would be fine.

Justin

On 9/26/06, Robert Kulagowski <bob at smalltime.com> wrote:
>
> We have a site that has a PagePac unit connected to a FXS port.  CM is
> 4.1.3sr2.
>
> When the receptionist steps away / end of day, they forward the main
> number to the overhead night bell.
>
> The Night Bell is in a pickup group, as are all the phones, so that
> after hours anyone can pickup incoming calls.
>
> The problem is that because all phones are in the same pickup group, any
> user can pickup anyone else's ringing phone, which they don't want.  The
> other issue is that once a user hears the overhead, they press Pickup
> and the incoming call starts ringing at that phone, they get CallerID,
> and then can't hit iDivert to send it back to the main number's VM box
> if they don't want the call.  Instead, they have to wait for RNA in
> order for the call to end up in the main number VM.
>
> I investigated the other pickup options:
> Group Pickup might work, but means that it's now a two-step process to
> pickup a call, but it will allow me to put the phones in one pickup
> group and have the overhead in another pickup group.  I would remove
> "Pickup" from the softkey template for the phones.
>
> I tried to configure OPickup, thinking that I could put the phones in a
> pickup group that had a partition that wasn't in their calling search
> space, but have the overhead in an associated pickup group that _was_ in
> their CSS.  Doesn't work; CallManager won't let you configure a DN with
> a pickup group whose partition isn't in your CSS.
>
> Any other ideas on how to implement this functionality?
>
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