[cisco-voip] Issues with some calls into unity after user enters *

[Aman Chugh]

Nathan, It looks to be Gw or ccm issue if no error getting generated on
Unity app log.Detailed ccm trace along with gw config can shed more light
into this.


Aman


On 9/29/06, Nathan Reeves <nathan.a.reeves at gmail.com> wrote:
>
> I've been running a unity port status monitor and I see the * come
> through on PSTN.  It then steps through the cde scripts, but seems to
> just drop through the script after the * keypress.
>
> Running MGCP and E1's on all gateways.  No events on the Unity App
> Log.  I'll start doing the debugs on the router.
>
> A failed log looks like:
>
> "13","2006/09/29","16:37:44","Conv","Call answered if needed"
> "13","2006/09/29","16:37:44","Disp","Playing greeting for Call
> Handler:  Opening Greeting"
> "13","2006/09/29","16:37:44","Appl","phgreeting"
> "13","2006/09/29","16:37:55","Conv","DTMF [*]"
> "13","2006/09/29","16:37:55","Conv","Event NULL"
> "13","2006/09/29","16:37:55","Conv","State -
> d:\commserver\localize\scripts\phgreeting.cde!Play_BailAtGreeting"
> "13","2006/09/29","16:37:55","Conv","Event NULL"
> "13","2006/09/29","16:37:55","Appl","subsignin"
> "13","2006/09/29","16:37:55","Disp","Subscriber Sign-In"
> "13","2006/09/29","16:37:55","Conv","State -
> d:\commserver\localize\scripts\subsignin.cde!AnswerPhone"
> "13","2006/09/29","16:37:55","Conv","Event is [TrueEvent]"
> "13","2006/09/29","16:37:55","Conv","State -
> d:\commserver\localize\scripts\subsignin.cde!EnableEnrollment"
> "13","2006/09/29","16:37:55","Conv","Event is [TrueEvent]"
> "13","2006/09/29","16:37:55","Conv","State -
> d:\commserver\localize\scripts\subsignin.cde!LoginUserWithIDAndPassword"
> "13","2006/09/29","16:37:55","Appl","-->SubAuthenticate"
> "13","2006/09/29","16:37:55","Conv","State -
>
> d:\commserver\localize\scripts\subauthenticate.cde!GetIDFromUserInitialize"
> "13","2006/09/29","16:37:55","Conv","Event NULL"
> "13","2006/09/29","16:37:55","Conv","State -
> d:\commserver\localize\scripts\subauthenticate.cde!GetReadyForIDFromUser"
> "13","2006/09/29","16:37:55","Conv","Event NULL"
> "13","2006/09/29","16:37:55","Conv","State -
> d:\commserver\localize\scripts\subauthenticate.cde!GetIDFromUser"
> "13","2006/09/29","16:37:55","Conv","Event is [TTStarEvent]"
> "13","2006/09/29","16:37:55","Conv","State -
> d:\commserver\localize\scripts\subauthenticate.cde!Goodbye"
> "13","2006/09/29","16:37:55","Conv","Event NULL"
> "13","2006/09/29","16:37:55","Conv","State -
> d:\commserver\localize\scripts\subauthenticate.cde!GoodbyeGone"
> "13","2006/09/29","16:37:55","Conv","Event is [HangupEvent]"
> "13","2006/09/29","16:37:55","Appl","<--SubAuthenticate"
> "13","2006/09/29","16:37:55","Conv","Event is [HangupEvent]"
>
> A Successful * keypress looks like:
>
> -----------------------------------------------------------------------------------------------
> "12","2006/09/29","16:30:01","Conv","Call answered if needed"
> "12","2006/09/29","16:30:01","Disp","Playing greeting for Call
> Handler:  Opening Greeting"
> "12","2006/09/29","16:30:01","Appl","phgreeting"
> "12","2006/09/29","16:30:10","Conv","DTMF [*]"
> "12","2006/09/29","16:30:10","Conv","Event NULL"
> "12","2006/09/29","16:30:10","Conv","State -
> d:\commserver\localize\scripts\phgreeting.cde!Play_BailAtGreeting"
> "12","2006/09/29","16:30:10","Conv","Event NULL"
> "12","2006/09/29","16:30:10","Appl","subsignin"
> "12","2006/09/29","16:30:10","Disp","Subscriber Sign-In"
> "12","2006/09/29","16:30:10","Conv","State -
> d:\commserver\localize\scripts\subsignin.cde!AnswerPhone"
> "12","2006/09/29","16:30:10","Conv","Event is [TrueEvent]"
> "12","2006/09/29","16:30:10","Conv","State -
> d:\commserver\localize\scripts\subsignin.cde!EnableEnrollment"
> "12","2006/09/29","16:30:10","Conv","Event is [TrueEvent]"
> "12","2006/09/29","16:30:10","Conv","State -
> d:\commserver\localize\scripts\subsignin.cde!LoginUserWithIDAndPassword"
> "12","2006/09/29","16:30:10","Appl","-->SubAuthenticate"
> "12","2006/09/29","16:30:10","Conv","State -
>
> d:\commserver\localize\scripts\subauthenticate.cde!GetIDFromUserInitialize"
> "12","2006/09/29","16:30:10","Conv","Event is [TrueEvent]"
> "12","2006/09/29","16:30:10","Conv","State -
> d:\commserver\localize\scripts\subauthenticate.cde!CheckSignInCallerID"
> "12","2006/09/29","16:30:10","Disp","Check for Cross-Box Login"
> "12","2006/09/29","16:30:10","Conv","Event is [FalseEvent]"
> "12","2006/09/29","16:30:10","Conv","State -
> d:\commserver\localize\scripts\subauthenticate.cde!GetReadyForIDFromUser"
> "12","2006/09/29","16:30:10","Conv","Event NULL"
> "12","2006/09/29","16:30:10","Conv","State -
> d:\commserver\localize\scripts\subauthenticate.cde!GetIDFromUser"
> "12","2006/09/29","16:30:21","Appl","-->ConvUtilsNoEntry"
> "12","2006/09/29","16:30:21","Conv","State -
> d:\commserver\localize\scripts\convutilsnoentry.cde!NoEntry"
> "12","2006/09/29","16:30:21","Conv","Event is [HangupEvent]"
> "12","2006/09/29","16:30:21","Appl","<--ConvUtilsNoEntry"
> "12","2006/09/29","16:30:21","Conv","Event is [HangupEvent]"
> "12","2006/09/29","16:30:21","Appl","<--SubAuthenticate"
> "12","2006/09/29","16:30:21","Conv","Event is [HangupEvent]"
>
> On 9/29/06, Aman Chugh <aman.chugh at gmail.com> wrote:
> > Might be a dtmf issue with this particular gateway or audio cut through
> not
> > happening,what protocol r you running on this gateway and what is the
> > interface to the pstn ,run a appropirate debug to check the disconnect
> > cause,also any thing getting generated on unity app log ,Also run unity
> port
> > status monitor for this call to  see if this dtmf is coming through to
> unity
> > or not.
> >
> > Aman
> >
> >
> > On 9/29/06, Nathan Reeves <nathan.a.reeves at gmail.com> wrote:
> > >
> > > Seeing an issue where calls are passed over to Unity and the greeting
> > > message is played.  When the users presses * to drop to the sign in
> > > process the call gets dropped.
> > >
>
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